Dawn Findley
Dartmouth,NS
Summary
Dynamic e-discovery Client Services Project Manager, adept at enhancing project efficiency and client satisfaction. Expert in e-discovery tools and project management, I excel in conflict resolution and quality assurance, ensuring optimal outcomes for clients while fostering strong relationships. Proven track record in delivering customized service solutions.
Overview
16
16
years of professional experience
Work History
e-Discovery Client Services Project Manager
Epiq Global
Toronto, Canada
10.2023 - Current
- Cultivated client relationships to tailor service solutions that met specific needs.
- Delivered ongoing support and guidance to clients, ensuring project success and satisfaction.
- Trained clients on e-discovery best practices for optimal outcomes.
- Coordinated cross-functional teams to enhance project alignment and efficiency.
- Developed project timelines and milestones to direct team activities.
- Assisted in formulating project plans, budgets, and timelines.
- Conducted quality assurance reviews on deliverables prior to client delivery.
- Mediated client conflicts to maintain positive working relationships and project continuity.
E-Discovery Paralegal
Stewart McKelvey
Halifax, Canada
12.2009 - 12.2016
- Utilized e-discovery databases like Summation; Eclipse and Relativity and for case management efficiency.
- Trained lawyers and clients on advanced e-discovery technologies for improved case handling.
- Drafted legal documents, correspondence, and pleadings.
- Managed case files and documentation, ensuring accuracy and confidentiality.
- Reviewed and organized legal documents for completeness and accessibility.
- Compiled evidence and exhibits to strengthen trial preparation.
- Coordinated filing systems to enhance the accessibility of legal documents.
- Communicated with clients to gather information and deliver status updates.
Litigation Paralegal
McInnes Cooper
Halifax, Canada
01.2021 - 09.2023
- Drafted legal documents, including pleadings and discovery requests, with precision.
- Assisted lawyers in the preparation for trials and court hearings, ensuring readiness.
- Managed case files and organized documents to facilitate efficient litigation processes.
- Coordinated with clients, witnesses, and experts to gather and consolidate essential case information.
- Utilized case management software to systematically track progress and manage documentation.
- Trained and supported case teams in the effective use of e-discovery technology solutions.
- Organized large volumes of data into databases for efficient document reviews.
- Supervised junior paralegals on projects to improve overall team effectiveness and skill development.
E-Discovery Paralegal – Database and File Management
BoyneClarke LLP
Dartmouth, Canada
01.2017 - 01.2021
- Implemented E-Discovery software, improving legal process efficiency and reducing turnaround time.
- Trained lawyers and staff on e-Discovery best practices, enhancing compliance and minimizing risk.
- Reviewed and organized legal documents, including pleadings and motions, ensuring accuracy.
- Organized case files for easy access, improving information retrieval.
- Utilized case management software for efficient tracking of progress and updates.
- Coordinated communication between clients and legal teams, streamlining workflows and facilitating timely case progress.
- Managed scheduling for meetings, data collection, and deadlines across multiple cases.
- Collaborated with lawyers throughout litigation stages to align strategies.
Education
Paralegal Services Diploma -
Nova Scotia Community College
Nova Scotia01.2010
Diploma - French Immersion Program
Atlantic Flight Attendant Academy
Halifax, NS01.2003
Business Information and Technologies Diploma -
Nova Scotia Community College
Nova Scotia01.2001
Foundation year -
Saint Mary's University
Halifax, NS01.1998
Skills
- e-discovery tools
- Legal documentation
- Project management
- Quality assurance
- Client relationship management
- Conflict resolution
Professional Competencies
Serves as the primary liaison with clients, maintaining strong service delivery relationships through proactive communication, effective coordination, and timely delivery of project deliverables. Ensures all client and project requirements are met with the highest standards of quality and accuracy while maintaining up-to-date project status records. Provides leadership to clients and internal partners, delivering project objectives professionally and instilling confidence through high-quality service delivery.
Brings experience working in office environments performing clerical duties, records and information management, and project management. Has supported lawyers in civil litigation practices, including legal correspondence, drafting and preparing legal documents such as Lists and Affidavits of Documents, and taking direction from counsel through various communication channels. Demonstrates excellent problem-solving, research, analytical, and teamwork skills, with strong knowledge of civil procedures and the Canadian legal system.
Possesses advanced experience with e-Discovery and document management systems including Summation, Eclipse, Casepoint, and Relativity, as well as advanced proficiency in Microsoft Word, Excel, and Outlook. A highly computer-literate professional with extensive experience across a wide range of software applications.
Timeline
e-Discovery Client Services Project Manager
Epiq Global
10.2023 - Current
Litigation Paralegal
McInnes Cooper
01.2021 - 09.2023
E-Discovery Paralegal – Database and File Management
BoyneClarke LLP
01.2017 - 01.2021
E-Discovery Paralegal
Stewart McKelvey
12.2009 - 12.2016
Paralegal Services Diploma -
Nova Scotia Community College
Diploma - French Immersion Program
Atlantic Flight Attendant Academy
Business Information and Technologies Diploma -
Nova Scotia Community College
Foundation year -
Saint Mary's University