DAWN EDMOND
Calgary,Canada
Summary
Diligent Administrator with strong background in sales operations, streamlining processes to enhance productivity. Known for implementing effective strategies and driving team success. Demonstrated analytical skills and collaborative approach in achieving operational excellence.
Overview
13
13
years of professional experience
Work History
SALES OPERATIONS ANALYST
TTEC Digital LLC
02.2022 - Current
- Worked through a complete company CRM change, learning and relearning processes, as well as adding in new practices and documentation
- Working in Microsoft Dynamics CRM analyzing Product Quotes, Change Orders and Statements of Work for five different practices each with its own process
- Pivot Point of the sales process for the global sales team as the CRM team is continuously updating and adding needed items to the CRM for different teams there is constant need to be flexible as processes change
- Working with all different teams, Sales, Operations and Legal to minimize the number of touches to sales contracts
- Processing upwards of 25 to 30 new multi-page documents a day checking for over 25 points of information on each, plus various reworked documents as well
- Working remotely from home office using Microsoft Teams as the communication system, through phone and messaging
TERRITORY MANAGER
Tree of Life Canada
02.2020 - 02.2021
- Managed a $2,200,000 territory with over 20 accounts within Calgary and Southern Alberta
- Surpassed monthly sales targets by at least 10%, 10 months of the 12-month contract, and maintained solid monthly rankings through entire contract
- Established successful account relationships by building a rapport and maintaining consistent communication
- Maintained a schedule to visit and contact all of my accounts on a regular basis, most with an in person visit on a weekly basis
- Delivered recommendations to long-term accounts to promote brand awareness to a key audience
- Resolved problems with customers quickly and efficiently
- Promoted sales of seasonal merchandise to meet and exceed sales targets
- During the first couple of months, made a successful transition from in person visits to client stores to a phone and email system for creating orders and helping the stores with needs of products, and then shifted back to in person visits following all covid 19 regulations until the end of my contract
- Established successful account relationships by building rapport and maintaining consistent communication.
HUMAN RESOURCES ADMINISTRATOR
Northwest Tank Lines Inc
08.2019 - 01.2020
- Onboarding new truck drivers
- Booking drug and alcohol tests, class one driver evaluations and hotel rooms. there would be a minimum of one training session arranged a week for upwards of 5 drivers to arrange these items for.
- Setting up TDG & WHMIS courses, and various other courses for the drivers, new as well as ongoing employed drivers.
- Enter and all new driver information into the various systems and Google doc spread sheets
- Order and track stock of various PPE and SWAG items
- Help drivers with enquiries when they call into the HR department
- Maintain and track and update information in various spreadsheets for the company, tracking 50 or more drivers
- Liaised between multiple business divisions to improve communications
- Fulfill and ship orders of PPE and Swag items to drivers and Owner Operators
- Maintain office and shipping supplies for the entire office
- Order coffee products for the staff kitchen, and stationary items for office staff
SALES SUPPORT ADMINISTRATOR
Infosat Communications LP
04.2012 - 02.2019
- Assisted Sales Executives by creating and processing sales contracts and hardware orders
- Communicated with Accounting and operations on behalf of the sales executives
- Helped clients with understanding invoices
- Created and maintained Electronic Filing system for over 1500 Sales Contracts and Equipment orders, allowing ready access to information for the sales team and company directors
- Implemented and administered Zoho CRM System for the company
- Using Zoho CRM Created and used process for monthly Sales Funnel Report Review
- Creating and maintaining forms including MSA Contracts for use by the Sales Execs, using Adobe Acrobat
- During my time with Infosat Communications LP, I was a part of the creation and implementation of a ticketing system for better process flows for both the company and clients alike
Education
Early Childhood Education
Mount Royal College
Calgary, ABSkills
- Microsoft Office Suite
- LinkSquares, SpringCM
- Microsoft Dynamics CRM
- Adobe Acrobat
- DocuSign
- Google Docs
- Sales Support
- Strong Organizational Skills
- Proofreading and review
Verbal and written communication
Collaborative mindset
Sales contract management
Accomplishments
- Collecting By Telephone, Business Education Solutions, 05/01/07
- Writing Skills for Business, Chinook Learning, 11/01/08
- Boot Camp for Excel 1, 2 & 3, Microsoft, Chinook Learning, 11/01/16
Languages
English
Native or Bilingual
Timeline
SALES OPERATIONS ANALYST
TTEC Digital LLC
02.2022 - Current
TERRITORY MANAGER
Tree of Life Canada
02.2020 - 02.2021
HUMAN RESOURCES ADMINISTRATOR
Northwest Tank Lines Inc
08.2019 - 01.2020
SALES SUPPORT ADMINISTRATOR
Infosat Communications LP
04.2012 - 02.2019
Early Childhood Education
Mount Royal College
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