Dawn Dicks
Rothesay,New Brunswick
Summary
Detail-oriented team player with strong organizational skills. Proven ability to manage multiple projects simultaneously while maintaining a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments. Committed to delivering exceptional results and exceeding expectations.
Overview
19
19
years of professional experience
Work History
Finance Manager
Century Subaru
2021.10 - Current
- Meet with customers to complete credit applications and verify credit
- Experience with Serti and PBS Software
- Apply for loans through several banking institutions
- Extensive knowledge in extended warranties for vehicles
- Complete contracts with customers and submit to banks.
- Reviewed documentation and identified financial discrepancies where applicable.
Reception/Administrative Assistant
Ramona Holm CPA
2018.11 - 2021.03
- Answer phones, book meetings, and schedule client appointments
- Communicate with clients and complete intake during income tax season
- Navigate the Canada Revenue Agency website to obtain client information
- Perform office duties, including ordering supplies and managing mail
- Occupational Health and Safety & WSIB committee member.
Accident Benefit/Administrative Assistant
Oatley Vigmond
2010.09 - 2018.01
- Assessed, evaluated, and initiated client claims by providing relevant information on available benefits
- Communicated with clients, insurance companies, and treatment providers daily
- Extensive knowledge in documenting file activity, tracking limitations, and generating legal documents
- Initiated the mediation process for FSCO applications
- Supported management and co-workers with daily clerical activities
- Mentored and trained new employees
- Proficient in Microsoft Office, Excel, Primafact, Prolaw, and Time Matters
- Knowledgeable in the Statutory Accident Benefits Schedule.
Nursing Clerk/Scheduler
Tullamore Nursing Home
2005.06 - 2007.08
- Reported to the Director of Care
- Coordinated schedules and payroll for RNs & RPNs
- Assisted the bookkeeper with payroll concerns and issues
- Experience with scheduling software including IDT and PATS
- Created and processed admission packages for new residents
- Responsible for ordering supplies and stocking shelves
- Knowledge of SEIU & ONA collective agreements
- Maintained monthly accruals for the nursing department.
Education
Medical Terminology level 1 and level 2, Business Communication -
Sheridan College
Brampton, ONGraduated with honors -
Heart Lake Secondary School
Brampton, ONSkills
- Administrative Support: Efficient in managing office tasks, including filing, scheduling, and correspondence.
- Data Management: Proficient in maintaining accurate records, data entry, and database management.
- Customer Service: Strong interpersonal skills with experience in managing client communications and resolving inquiries.
- Microsoft Office Suite: Advanced proficiency in Word, Excel, PowerPoint, and Outlook.
- Document Preparation: Skilled in preparing and formatting reports, memos, and presentations.
- Scheduling & Calendar Management: Expertise in coordinating meetings, appointments, and travel arrangements.
- Communication: Excellent written and verbal communication skills, with attention to detail.
- Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Career Overview
Committed and motivated administrative clerk with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative with a drive to learn new skills.
Volunteer Experience
Collingwood Hospital, Volunteer, 11/2018, 2021
Timeline
Finance Manager
Century Subaru
2021.10 - Current
Reception/Administrative Assistant
Ramona Holm CPA
2018.11 - 2021.03
Accident Benefit/Administrative Assistant
Oatley Vigmond
2010.09 - 2018.01
Nursing Clerk/Scheduler
Tullamore Nursing Home
2005.06 - 2007.08
Medical Terminology level 1 and level 2, Business Communication -
Sheridan College
Graduated with honors -
Heart Lake Secondary School
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