Dawn Dickey
Red Deer,Alberta
Summary
I am a dedicated professional with proven strengths in customer service, time management, and posses exceptional verbal and written communication skills. I have an extensive amount of retail experience which enables me to initiate conversations and build strong relationships with customers. My background in healthcare has developed critical thinking abilities, patience, and a commitment to ensuring the safety of all patients as well as my colleagues. I am eager to leverage these skills in a dynamic environment that values collaboration and excellence.
Overview
32
32
years of professional experience
Work History
Health Care Aide
Alberta Health services
12.2015 - Current
- Completed activities of daily living such as hair care, oral hygiene, and bathing.
- Kept patients' rooms neat and orderly with regular cleaning and supply restocking.
- Tracked conditions and behaviors, updated records, and immediately reported notable changes.
- Vital Signs, Blood Glucose monitoring, prepping patients for procedures.
Retail Manager
Reitmans
01.2004 - 12.2009
- Created a fun shopping environment with honest opinions and suggestions for clothing and accessories.
- Trained and mentored employees to maintain a friendly demeanor, provide honest opinions, and exceed customer expectations.
- Managed successful retail teams by recruiting and training all new employees.
- Coordinated staff schedules to meet projected business demands, provide adequate shift coverage, and compensate for special events or high-volume sales days.
- Engaged customers with friendly conversation and offers of support, building loyalty and increasing sales.
- Daily cash balancing of all registers
Retail Manager
Things Engraved
01.1994 - 04.2002
- Created an inviting atmosphere through excellent customer service standards and timely resolution of complaints.
- Addressed escalated customer service issues and worked directly with customers to provide assistance and restore satisfaction.
- Managed a successful retail team by recruiting and training employees to exceed customer expectations.
- Managed inventory control as well as daily cash balancing.
Education
Health Care Aid -
Health Care Aid Academy
Red Deer, Alberta03.2015
Skills
- Critical thinking
- Prioritization of tasks
- Collaborative teamwork
- Effective written communication
- Client Relationship Building
- Reliable Team Player
Timeline
Health Care Aide
Alberta Health services
12.2015 - Current
Retail Manager
Reitmans
01.2004 - 12.2009
Retail Manager
Things Engraved
01.1994 - 04.2002
Health Care Aid -
Health Care Aid Academy
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