Dawn Clark

Supervise 8 office employees and approx 360 drivers. Oversee compliance with industry regulations and company policy, ensuring safe and legal operational environment. Lead a fostering and positive work environment, providing ongoing feedback to staff members. I demonstrate my commitment to the companies core values, lead by example and foster a culture of excellence.

Monitor KPI's on utilization per truck, U.S miles, level of service and communication to our customers.

• Use TMW Suite, Teams, Microsoft Outlook, Word and Excel on a daily basis. Process 150-200 emails per day.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Provide ongoing coaching, training and development.
• Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Manage work schedules, vacation requests, coverage during peak times and desk allocation
• Interview external candidates for position openings

• West Highway Team Leader, responsible for performance of 17 office staff, ensuring that all dispatch goals, issues and concerns were addressed
• Develop and implement policies, procedures and process improvement initiatives to improve level of service to customers and the retention of dispatchers and drivers
• On a daily basis assess, motivate and empower the team to work and build customer satisfaction, by doing this it supported growth and loyalty
• Responsible for day-to-day support and execution of dispatch planning sheets
• Identified concerns, gathered all relevant background information, analyzed situation, reported on findings and gave recommendations

• Managed Fleet W01 which consisted of 75 trucks and 85 drivers
• Communicating daily with drivers in a positive manner so I could build lasting relationships with them
• Identified issues with trucks and scheduled maintenance including A, B services and safeties
• Ensuring each truck was licensed correctly for Canada and the USA
• Coordinated payroll, manpower projection via ETA/PTA and managed vacation hours to optimize productivity
• Observed strict safety measures and made sure all drivers were equipped with knowledge needed to work safely
• Secured optimal employee performance by managing reward and disciplinary programs through the Driver Information Management System

• Worked a 4x4x5 schedule 0500-1700hrs, Monday-Sunday, dispatching approx 55 drivers and trucks
• Answered the phone, talked with drivers face to face
• Updated moves with drivers estimated time of arrivals and projected time of availability for their next move
• Monitored the Advanced Warning Viewer, if a driver was reporting as late for a delivery advising the customer and creating a late reason
• Monitoring planning sheets, confirming plans, processing messages, dealing with fleet email folder and assisting drivers with HOS (hours of service)
• Dealing with hazmat loads, monitoring reefer temps and ensuring trailers were sanitized in line with the Food Safety Modernization Act 2018

• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
• Assisted with customer requests and answered questions to improve satisfaction
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
• Handled merchandising and restocking needs for multiple checkout lanes

• Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs

• I managed the SAR Development Unit and supervised its staff
• First point of contact for other analysts and researchers for resolution of day to day issues and training
• Developed and validated suitable analytical methods for the evaluation and research of Suspicious Activity reports (SAR)
• Allocated projects and daily workloads, making the prospectus clear and the time frame
• Managed time off and vacation requests ensuring the unit always had coverage
• Attended meetings with Senior officers, where I presented research, findings and recommendations for action
• Completed Strategic reports for the Force on fiscal and non-fiscal fraud

• Worked on a large investigation team within the intelligence cell
• Investigating homicide, kidnap, rape and corporate fraud
• Created I2 Analyst Notebook charts, from reading all documents submitted to the incident room, this enabled me to identify intelligence gaps to the SIO (Senior Investigating Officer)
• Completed Intelligence reports on nominals of interest to the investigation via open and closed sources
• Completed telephone billing analysis and produced reports with my findings and recommendations
• Used systems such as Land registry, Credit checks, Electoral role, Internal Police systems, Police National Computer and the Automated Number Plate Recognition System

• Received and dealt with emergency 999 (911) calls from members of the public
• Worked well under pressure and communicated verbally, in writing and most importantly by listening
• Ensured that all relevant information was recorded on an incident report and had the correct emergency grading ie high, flash or low
• Typed information with speed and accuracy, whilst giving member of public advice
• Obtained description of offenders, telephone numbers, vehicle registration numbers to assist Police Officers attending the incident

• Provided the first point of contact for callers and visitors to the office ensuring a high quality of service
• Booked statement appointments for officers
• Prepared duty rosters, typed reports, letters and statements
• Filing, photocopying, created PowerPoint presentations and updated Police records

• Worked 4-5 voluntary shifts per week alongside Regular Officers
• Attended road traffic accidents, gave first aide and directed traffic
• Executed warrants, performed searches on female prisoners
• Issued tickets, breathalyzer tests, made arrests and maintained logs for crime scenes
• Created reports, took witness statements and kept a pocket notebook

• Operated cash register, collected payments and provided accurate change
• Completed daily fuel deliveries and served fuel to customers
• Helped customers find specific products, answered questions and offered product advice

• Company Overview: BOCM Paul's supply's animal feed to cattle farmers
• Received feed orders over the phone and inputted them into the order system
• Operated a weigh bridge, this involved weighing the trucks between each load to make sure the correct amounts of product were being delivered and that the truck did not exceed its legal weight limit