Dawn Chesniak
Port Colborne
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Book Depot
02.2023 - Current
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including restocking, long title, order processing and inventory control duties.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
PSW
Niagara Region
01.2020 - 03.2022
- Improved patient satisfaction by providing compassionate and personalized care.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Ensured medication adherence for patients by administering prescribed medications on time and monitoring their effects.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Customer Service Representative
Aaron's Sales and Leasing
09.2018 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diploma - Business Management
Trillium College
St. Catharines, ON11.2021
Diploma - Personal Support Worker
Father Fogarty
Welland, ON06.2012
High School Diploma -
Notre Dame College School
Welland, ON06.2003
Skills
- Inventory Organizing
- Complex Problem-Solving
- Exceptional Time Management Skills
- Credit Card Payment Processing
- Microsoft Word, Power Point
- Active Listening
- Delivery Scheduling
- Critical Thinking
Timeline
Warehouse Associate
Book Depot
02.2023 - Current
PSW
Niagara Region
01.2020 - 03.2022
Customer Service Representative
Aaron's Sales and Leasing
09.2018 - 02.2020
Diploma - Business Management
Trillium College
Diploma - Personal Support Worker
Father Fogarty
High School Diploma -
Notre Dame College School
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