Dawn Cesselli

• Greeted incoming visitors and community members professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with members and other staff, and updated membership records.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled a large variety of queries from membership and the public.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

These positions required collection of data and data entry, working within a customized computer program.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Developed and maintained successful relationships with vendors, suppliers and contractors.