Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Baker

San Francisco

Summary

Positive, diligent and professionally effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering years of experience paired with goal-oriented and performance-minded approach.

Overview

12
12
years of professional experience

Work History

Property Manager

HOA Properties
02.2024 - 03.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.

Tax Credit Leasing Agent

Career Strategies Inc
09.2023 - 02.2024
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Kept meticulous records of correspondence between management and tenants.
  • Ensured compliance with fair housing laws and company policies to promote inclusive and welcoming community for all residents.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency for 110 units.
  • Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
  • Maintained high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Used YARDI to keep record of financial transactions and rental applications.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Guest Service Representative

Salesforce
07.2022 - 02.2023
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.

Front Desk Lead

Action Property Management
05.2019 - 04.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Assistant Manager

Edwardian Hotel
03.2012 - 09.2019
  • Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
  • Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
  • Facilitated open lines of communication between staff members across various departments for smooth collaboration.
  • Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
  • Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
  • Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
  • Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
  • Streamlined front desk operations for improved efficiency and enhanced guest experiences.
  • Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
  • Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
  • Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
  • Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
  • Implemented safety protocols to maintain a secure environment for guests and staff members alike.
  • Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.
  • Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Prepared monthly resort audits for review.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Developed and implemented promotional strategies to increase occupancy.
  • Created and managed accurate occupancy forecasts and budgets.
  • Oversaw day-to-day operations of 28-room hotel with staff of 10 employees.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Fostered safe lodging environment with reliable and effective security services.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

Education

High School Diploma -

Durand High School
05.2001

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Tenant relations
  • Staff Management
  • Property tours and inspections
  • Maintenance knowledge
  • Maintenance Scheduling
  • Occupancy Management
  • Administrative Support
  • Fair housing mandates
  • Vendor Management
  • Multi-family property management
  • Property Management Expertise
  • Grounds Maintenance
  • Property accountability
  • Compliance Monitoring
  • Software Utilization
  • Apartment Maintenance
  • Customer Relations
  • Data Entry
  • Client Relations
  • Microsoft Office
  • YARDI
  • ASANA
  • Google Suite

Timeline

Property Manager

HOA Properties
02.2024 - 03.2024

Tax Credit Leasing Agent

Career Strategies Inc
09.2023 - 02.2024

Guest Service Representative

Salesforce
07.2022 - 02.2023

Front Desk Lead

Action Property Management
05.2019 - 04.2022

Assistant Manager

Edwardian Hotel
03.2012 - 09.2019

High School Diploma -

Durand High School

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Dawn Baker