Dawn Baker
Grimsby,ON
Summary
Results driven Professional with twenty years of customer service experience possessing exceptional communication, problem resolution and organizational skills. Sound experience in obtaining data and offering keen attention to detail with strong decision making skills to manage multiple, concurrent tasks. Self motivated work ethic with the ability to perform effectively independently or in a team environment.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Rikochez Pub And Eatery
07.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Painting Contractor
Self-employeed
03.2020 - Current
- Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Met with clients to discuss color and finish options and other design concepts
Volunteer Manager
Euro Pro Soccer Academy
05.2020 - Current
- Built positive, productive training environments fostering team unity and camaraderie.
- Developed and led age- and ability-appropriate soccer training drills.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Coordinated game and practice schedules within rigid training timeframes.
Construction Laborer
Just Deckin' Around
01.2022 - 12.2022
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Work with knowledgeable professionals to grow understanding of principles and construction standards.
- Interacted daily with various project managers, subcontractors and inspectors to complete construction projects.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
Volunteer Manager/Coach
Grimsby Town Youth Soccer Club
05.2017 - 09.2020
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Developed and led age- and ability-appropriate soccer training drills.
- Engaged parents, players and staff to maintain open, constructive communications.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Territory Sales Manager
Defined Beauty Systems
12.2014 - 11.2018
- Applied relationship-driven strategies to exceed sales targets.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 20% or higher.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Provided efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
Business Owner/Operator
Serendipity On King
05.2014 - 01.2017
- Oversaw business budget planning and administration, accounting, purchasing and bi-weekly payroll to handle financial needs to ensure operational efficiency.
- Learned and remained updated on statutory requirements and regulations including health and safety and government laws.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on opportunities.
Territory Account Manager/Educator Trainer
Artist Choice Salon Services
02.2008 - 12.2014
- Brought about industry-leading products by applying industry knowledge and leadership skills.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Negotiated prices, terms of sale and service agreements.
- Contacted regular and prospective customers to explain product features and solicit orders maintaining client retention.
- Trained and mentored new personnel on new products and technologies.
Education
Real Estate
OREA Real Estate College
Hamilton08.2014
McMaster University
Hamilton 2002
Sociology
University of Windsor
WindsorSkills
- Strong business acumen
- Effective time management
- Critical thinking
- Ethical and proficient decision making
- Problem identification and resolution
- Microsoft Office Proficient
Timeline
Construction Laborer
Just Deckin' Around
01.2022 - 12.2022
Server/Bartender
Rikochez Pub And Eatery
07.2020 - Current
Volunteer Manager
Euro Pro Soccer Academy
05.2020 - Current
Painting Contractor
Self-employeed
03.2020 - Current
Volunteer Manager/Coach
Grimsby Town Youth Soccer Club
05.2017 - 09.2020
Territory Sales Manager
Defined Beauty Systems
12.2014 - 11.2018
Business Owner/Operator
Serendipity On King
05.2014 - 01.2017
Territory Account Manager/Educator Trainer
Artist Choice Salon Services
02.2008 - 12.2014
Real Estate
OREA Real Estate College
McMaster University
Sociology
University of Windsor
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