Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dawit Weldetnsae

Toronto

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

15
15
years of professional experience

Work History

Customer Service Officer

Smart Internet Cafe
01.2018 - 03.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Welding Technician and Lath Machine Operator

Mehari Engineering
01.2015 - 10.2018
  • Measured and accurately cut pieces for joining and fabrication work.
  • Maintained tools and equipment for welding team.
  • Performed various welding techniques such as MIG, TIG, and stick welding to accomplish diverse tasks across multiple projects.
  • Fabricated and welded aluminum, stainless steel and mild steel to form parts used in production processes.

General Laborer

Maekel Region Construction Company
06.2009 - 10.2009
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.

Education

Bachelor of Science - Public Health

Asmara College Health Science
Asmara, Eritrea
07.2014

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus

Languages

English
Full Professional
Tigrigna
Native or Bilingual
Amharic
Native or Bilingual

Timeline

Customer Service Officer

Smart Internet Cafe
01.2018 - 03.2024

Welding Technician and Lath Machine Operator

Mehari Engineering
01.2015 - 10.2018

General Laborer

Maekel Region Construction Company
06.2009 - 10.2009

Bachelor of Science - Public Health

Asmara College Health Science
Dawit Weldetnsae