Dawit Weldetnsae
Toronto
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
15
15
years of professional experience
Work History
Customer Service Officer
Smart Internet Cafe
01.2018 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Welding Technician and Lath Machine Operator
Mehari Engineering
01.2015 - 10.2018
- Measured and accurately cut pieces for joining and fabrication work.
- Maintained tools and equipment for welding team.
- Performed various welding techniques such as MIG, TIG, and stick welding to accomplish diverse tasks across multiple projects.
- Fabricated and welded aluminum, stainless steel and mild steel to form parts used in production processes.
General Laborer
Maekel Region Construction Company
06.2009 - 10.2009
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Education
Bachelor of Science - Public Health
Asmara College Health Science
Asmara, Eritrea07.2014
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
Languages
English
Full Professional
Tigrigna
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Customer Service Officer
Smart Internet Cafe
01.2018 - 03.2024
Welding Technician and Lath Machine Operator
Mehari Engineering
01.2015 - 10.2018
General Laborer
Maekel Region Construction Company
06.2009 - 10.2009
Bachelor of Science - Public Health
Asmara College Health Science
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