Dawit estifanos
Calgary,AB
Summary
Dynamic Store Manager with a proven track record at Alpha Furniture, excelling in customer service and employee supervision. Enhanced team performance through effective training and implemented inventory strategies, achieving optimal product availability. Proficient in Microsoft Excel, I thrive in fast-paced environments, ensuring operational excellence and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Store Manager
Alpha Furniture
Kampala , UG
10.2019 - 05.2025
- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team effectiveness and service delivery.
- Implemented inventory management strategies, reducing stock discrepancies and optimizing product availability.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Worker
Dibus Metal & Wood Workshop
Asmara , Eritrea
05.2012 - 08.2017
- Assisted in maintaining cleanliness and organization of work areas
- Learned to operate basic tools and equipment safely
- Followed safety protocols to ensure a secure working environment
- Supported team members in daily operational tasks
- Adapted quickly to new tasks and responsibilities as directed
- Collaborated with coworkers to improve workflow efficiency
- Participated in training sessions for skill development
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Created and managed project plans, timelines and budgets.
- Assisted in training new employees on assembly line processes and safety protocols.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Denden Commercial School
Asmara , Eritrea06-2011
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Friendly and positive
- Supply ordering
- Documentation and reporting
- Employee supervision
- Microsoft Excel
- Microsoft Office Suite
- Microsoft PowerPoint
- Research
Languages
English
Professional Working
Timeline
Store Manager
Alpha Furniture
10.2019 - 05.2025
Worker
Dibus Metal & Wood Workshop
05.2012 - 08.2017
Denden Commercial School