AMRITPAL KAUR
Markham,Canada
Summary
Eager banking professional with a strong customer service background and investment license, seeking a banking advisor role with a reputable bank. Excited to join an organization where skills and knowledge can be utilized to learn and grow. Experienced in maintaining high standards in product quality and hygiene as a knowledgeable Desired Position with a solid background in food preparation and customer service. Proven ability to work efficiently in fast-paced environments while consistently delivering excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deli Clerk
Longo Brothers
01.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by maintaining adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Client Advisor
Royal Bank of Canada
05.2022 - 08.2023
- Coordinated the setup and maintenance of accounts for clients.
- Processed client financial transactions with accuracy and efficiency.
- Allocated referrals effectively to suitable partners.
- Ensured top-notch satisfaction for customers.
- Achieved Q4 Winner title in 2022.
- Earned distinction for excellence in the Value Program.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Analyzed client feedback to identify areas for improvement, leading to enhanced service delivery.
Manager
Wendy's
04.2018 - 12.2021
- Monitored inventory control, waste management, and achieved sales targets.
- Recognized as Employee of the Month in 2018.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Investment Funds Institute of Canada (IFIC)
02.2023
Business Management Diploma -
Northern Lights College
12.2018
Skills
- Relationship Management
- Interpersonal and speaking skills
- Attention to detail
- Working under pressure
- Proactive
- Problem solving skills
- Flexibility
- Honesty and integrity
- Customer service
- Strong work ethics
Certification
- Completion of Investment Funds Institute of Canada (IFIC) on 02/17/2023
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Deli Clerk
Longo Brothers
01.2024 - Current
Client Advisor
Royal Bank of Canada
05.2022 - 08.2023
Manager
Wendy's
04.2018 - 12.2021
Business Management Diploma -
Northern Lights College
Investment Funds Institute of Canada (IFIC)
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