Dawid Szelag
Montréal,QC
Summary
Passionate IT student, seeking to grow and expand horizons by learning more about the industry. Experienced in customer service with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. One of the most notable traits is the ability to quickly adapt.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Service
Whole Foods
Vancouver, BC
05.2022 - 04.2023
- Solving issues and addressing complaints from customers,
- Provided exemplary customer service to customers,
- Made sure daily logs were correctly entered into database,
- Checked supply list and managed incoming deliveries,
- Provided company information and policies to customers upon inquiry and answered questions via phone, email,
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Answered over 30 phone calls from customers daily, 50+ on busy days and holidays.
Information Technology Technician
Hochland Polska Sp. Z O.O.
, Greater Poland, Poland
06.2020 - 08.2020
- Installed and configured operating systems and applications.
- Answered and triaged requests for assistance in order to provide top-notch support, on busy days answered 30+ calls.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Diploma - Computing Support
College Milestone
Brossard, QC 04.2023 - Current
Diploma - Software Development – General Programming
Institute of Technology Development of Canada
Vancouver, BC 04.2022 - 04.2023
Skills
Google Suite
Microsoft OfficeExemplary ability to adapt in new environment
Great team-working and interpersonal skillsAbility to solve problems through logical thinking and analyzingProviding exemplary customer service
Service standard compliance
Professional telephone demeanor
Timeline
Diploma - Computing Support
College Milestone
04.2023 - Current
Customer Service
Whole Foods
05.2022 - 04.2023
Diploma - Software Development – General Programming
Institute of Technology Development of Canada
04.2022 - 04.2023
Information Technology Technician
Hochland Polska Sp. Z O.O.
06.2020 - 08.2020