Davvonae Brown
Fremont
Summary
As a versatile and effective professional, I look forward to offering my diverse experience and strong knowledge of human-centered development and operations to a great organization. Throughout my career I’ve served in leading and supportive roles demonstrating dedication to the alignment and achievement of organizational goals. Furthermore, I am driven to provide valuable solutions and strengthen intra and external dynamics that promote success and longevity.
Overview
11
11
years of professional experience
Work History
Learner Support Manager Intern
Per Scholas
Los Angeles, CA (Remote)
08.2025 - 06.2026
- Facilitated individual counseling sessions to address students' academic and personal challenges.
- Developed and implemented workshops focusing on stress management and coping strategies.
- Collaborated with faculty to create supportive educational environments for diverse student populations.
- Evaluated program effectiveness, making strategic recommendations for continuous improvement of counseling services.
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
Crisis Counselor
Samaritans Southcoast
Westport, MA (Remote)
05.2023 - 02.2025
- Work independently, as this was a fully remote position.
- Provided high quality suicide prevention services and support through the suicide hotline.
- Listened with compassion to clients who struggled with suicidal thoughts and provided resources to those who needed extra support.
- Conducted intake assessment to determine high-risk clients, and made follow up calls to those who opted for "check in" services.
- Respected client's confidentiality and followed all protocols to keep client's identity anonymous.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
Case Management
Sacramento Self-Help Housing
Sacramento, CA
09.2018 - 04.2023
- Maintains a caseload of 30-50 chronically homeless individuals
- Maintains regular weekly visits to all housing sites
- Conducts the participant's intake assessment and assist each participant with developing an Individual Case Plan within 60 days of established residency
- Maintains, inputs, and exits participants from the Housing Programs HMIS system
- Completes weekly case notes on all participants and documents all interactions and incidents in client files
- Completes a six month progress report to keep records of participant progress towards achieving his/her goals in the individual service plan
- Advocates on the behalf of the participant, follows up with applications, and assists in scheduling appointments, transports and performs additional follow up on behalf of the participant
- Comprehends and adheres to ethical standards and confidentiality laws
Human-Centered Services & Operations
St. Vincent De Paul
San Pablo, CA
11.2016 - 05.2018
- Managed, monitored and served up to 100+ shelter clients in fast-paced environment
- Prepared and supplied food, beverages, cots, sleeping and clothing supplies
- Performed conflict resolution in effort to support and encourage clients to foster a positive and safe atmosphere
- Maintained, ordered and restocked supplies inventory
Human Resource & Office Administration
Happy Daycare
Oakland, CA
04.2017 - 04.2018
- Assisted and led employee entry/exit interviews, timecard management and approval, talent acquisition and employee training
- Managed multiple customer communication channels via phone, email and in-person while practicing and delivering exceptional customer service
- Developed and assisted with maintaining intake and compliance forms for clients and employees
- Maintained office cleanliness, restocked supplies, oversaw admission and discharge of clients
Operational Management
United Postal Services
San Bruno, CA
10.2016 - 04.2017
- Supervised, coached and led 20+ package loader employees
- Created and managed employee timecards, schedules and professional development
- Assisted Dispatch Manager via backfill, indirect employee management and fulfillment center operations
- Established and fostered a participatory and positive working environment for employees
Behavioral & Child Development Specialist
Center for Social Dynamics
Oakland, CA
02.2015 - 03.2017
- Provided exemplary ABA services to children with spectrum disorders, most commonly Autism
- Encouraged and assisted clients with social and life skill development to better maintain personal relationships
- Recorded, tracked and used key data metrics to develop session plans and progress reports
- Supported families challenged with managing complex spectrum disorders via wrap-around programs
Education
Masters of Social Work -
Arizona State University
Tempe, AZ08-2027
Bachelor of Arts - Psychology
CSU East Bay
Hayward, CASkills
- Operational management specialist
- Excellent leadership and facilitation skills
- Time-management and organizational skills
- Counselor and problem-solving proficient
- Multicultural competence
- Ethical practice
- Individual counseling
Timeline
Learner Support Manager Intern
Per Scholas
08.2025 - 06.2026
Crisis Counselor
Samaritans Southcoast
05.2023 - 02.2025
Case Management
Sacramento Self-Help Housing
09.2018 - 04.2023
Human Resource & Office Administration
Happy Daycare
04.2017 - 04.2018
Human-Centered Services & Operations
St. Vincent De Paul
11.2016 - 05.2018
Operational Management
United Postal Services
10.2016 - 04.2017
Behavioral & Child Development Specialist
Center for Social Dynamics
02.2015 - 03.2017
Bachelor of Arts - Psychology
CSU East Bay
Masters of Social Work -
Arizona State University