Davona Hirlehey
London,ON
Summary
Dynamic leader with extensive experience at GCHQ, excelling in quality management and business transformation. Proven track record in crisis management and strategic planning, successfully delivering multi-million GBP support services and enhancing operational efficiency. Adept at team building and risk assessment, driving impactful change in high-stakes environments.
Overview
12
12
years of professional experience
Work History
Service Centre Owner
GCHQ
London, UK
01.2012 - 01.2016
- Company Overview: National Security and Intelligence organisation.
- Strategic leadership and delivery of multi-million GBP 2nd line support service in a National Security and Intelligence organisation.
- National Security and Intelligence organisation.
Business Change Manager
GCHQ
London, UK
01.2010 - 01.2012
- Company Overview: National Security and Intelligence organisation.
- As Business Change Manager, I worked with multiple stakeholders defining and communicating requirements, project milestones, resolving conflict and mitigating risks successfully delivering a revolutionary agile working environment without disruption to in-flight 'threat to life' events for the in-house 24x7 operational area running active military, security and Intelligence missions in terrorism attacks, hostage release, denial of service, economic and cyber espionage.
- National Security and Intelligence organisation.
Quality Manager
GCHQ
London, UK
01.2009 - 01.2010
- Company Overview: National Security and Intelligence organisation.
- Change managed a new, bespoke working environment for use by 24x7 operational teams.
- Implemented and managed QMS for a software engineering community 500+.
- National Security and Intelligence organisation.
Quality Assurance Manager
Coverage Care
Gloucester, Glos
03.2004 - 09.2005
- Managed quality assurance operations for 22 residential nursing homes in the social care sector.
- Oversaw training program for National Trust England, enhancing staff competencies.
- Served as Quality Manager for Motorola and Lucent Technologies, driving process improvements.
Education
High School Diploma -
Fortrose Academy
Inverness06-1987
Skills
- Quality management and governance
- Team building
- Change management
- Hiring and staffing
- Team oversight
- Partnership development
- Staff management
- Crisis management
- Service delivery and support
- Business transformation
- Budget oversight
- Strategic planning
- Process improvement
- Risk assessment
- People leadership
References
Available on request.
Leadership Experience
Led and developed service delivery for organization-wide 2nd line support. Inheriting a beleaguered and low morale workforce I turned around negativity, created opportunities to influence strategically and grew the team from circa 30 to over 50 strong in the space of 3 years enabling additional support capability, improved performance and staff satisfaction.
Communication Skills
As Business Change Manager, I worked with multiple stakeholders defining and communicating requirements, project milestones, resolving conflict and mitigating risks successfully delivering a revolutionary agile working environment without disruption to in-flight “threat to life” events for the in-house 24x7 operational area running active military, security and Intelligence missions in terrorism attacks, hostage release, denial of service, economic and cyber espionage.
Affiliations
- Pilates
- Volunteering
References
References available upon request.
Timeline
Service Centre Owner
GCHQ
01.2012 - 01.2016
Business Change Manager
GCHQ
01.2010 - 01.2012
Quality Manager
GCHQ
01.2009 - 01.2010
Quality Assurance Manager
Coverage Care
03.2004 - 09.2005
High School Diploma -
Fortrose Academy
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