Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Davneet Kaur

Winnipeg,MB

Summary

Dynamic customer service professional with extensive experience at Westjet Airlines, specializing in complaint resolution and team collaboration. Demonstrated success in enhancing customer satisfaction through exceptional communication and in-depth product knowledge. Proficient in training and development, creating a positive work environment that boosts performance and cultivates enduring customer relationships.

Overview

5
5
years of professional experience

Work History

CSA

Westjet Airlines
Winnipeg, Manitoba
06.2025 - Current
  • Collaborated with team members to improve service efficiency.
  • Trained new staff on customer service protocols and procedures.
  • Provided excellent customer service in a friendly and professional manner.
  • Resolved customer complaints courteously and efficiently.
  • Cleaned work areas throughout the day to keep them presentable for customers.
  • Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Representative

Eastern Chrysler
Winnipeg, Manitoba
06.2024 - 12.2024
  • Engaged customers to identify needs and recommend appropriate products.
  • Collaborated with team members to enhance the customer experience.
  • Processed sales transactions accurately and efficiently at the point of sale.
  • Maintained product knowledge to answer customer inquiries effectively.
  • Assisted in setting up promotional displays to attract customer attention.
  • Followed up with customers to ensure satisfaction with purchases made.
  • Attended training sessions to stay updated on new products and techniques.
  • Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.

Technical Customer Support Advisor

24/7 In touch
Winnipeg, Canada
11.2023 - 01.2024
  • Providing information about products and services.
  • Assisting customers and solving issues using their product and service expertise.
  • Troubleshoot technical issues.
  • Answering incoming communications from customers.

Customer Service Representative

Intouch CX
Winnipeg, Manitoba
02.2021 - 02.2022
  • Assisted customers with inquiries and product information.
  • Maintained accurate records of customer interactions.
  • Collaborated with team members to resolve service issues.
  • Provided feedback to improve service delivery processes.
  • Educated customers on product features and benefits.
  • Handled complaints with empathy and professionalism.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Hospitality & Tourism Management -

St. Lawrence College
Scarborough, ON
12.2018

Skills

  • Customer service
  • Sales techniques
  • Product knowledge
  • Complaint resolution
  • Customer relationship management
  • Team collaboration
  • Training and development
  • Inventory management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Patience and tolerance
  • Performance tracking
  • Strong work ethic

Languages

Punjabi
Professional
Hindi
Professional
English
Professional

References

References available upon request.

Timeline

CSA

Westjet Airlines
06.2025 - Current

Sales Representative

Eastern Chrysler
06.2024 - 12.2024

Technical Customer Support Advisor

24/7 In touch
11.2023 - 01.2024

Customer Service Representative

Intouch CX
02.2021 - 02.2022

Hospitality & Tourism Management -

St. Lawrence College

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Davneet Kaur