Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Davneet Kaur

Markham,ON

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Achieving more than 90% agent quality score in last 6 months and managed to remain in quartile 1 (Q1)

Overview

6
6
years of professional experience

Work History

Activation Improvement Team Agent

Nordia
11.2022 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • rescheduling the appointment needs as fer the customer preference and also escalating if urgent appointment needed
  • resolving the issue with no plant facilities and working on the follow ups of the tickets also escalating if needed
  • updating any change required on the current order using different software
  • creating and adjusting the bills for the customers and apply credits if needed


Customer Service and Sales Representative

Nordia
02.2022 - 11.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • creating orders from scratch and booking the appointments for the customers

Supervisor

Boston Pizza
04.2018 - 02.2022
  • Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
  • Reduced food waste through effective inventory management and menu planning.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
  • Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.

Education

Post Graduate Certificate in Human Resource Manage - Human Resource Management

Centennial College of Applied Arts And Technology
Scarborough, ON
12.2018

Master of Arts - Commerce

Punjabi University
Patiala
05.2016

Skills

  • Critical Thinking
  • Positive Attitude
  • Clear Communication
  • Human Resources Coordination
  • Customer service abilities
  • Documenting information

Languages

English

Timeline

Activation Improvement Team Agent

Nordia
11.2022 - Current

Customer Service and Sales Representative

Nordia
02.2022 - 11.2022

Supervisor

Boston Pizza
04.2018 - 02.2022

Post Graduate Certificate in Human Resource Manage - Human Resource Management

Centennial College of Applied Arts And Technology

Master of Arts - Commerce

Punjabi University

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Davneet Kaur