Summary
Overview
Work History
Education
Skills
Languages
Certification
volunteer work
Timeline
Generic

Rachael Naluyima

Vancouver,BC

Summary

Adept at office management and maintaining schedules, I enhanced business processes for Mr Bob Mugisha, at Adalci Advocates through meticulous organization and communication. Leveraging Microsoft Office proficiency and exceptional discretion, I played a key role in improving client relations and employee relations across multiple roles, significantly contributing to operational efficiency and customer satisfaction. Results-driven Human Resource manager offering 5 years in achieving positive human resources results . Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Personal Assistant to the Owner

Bob Mugisha, Adalci Advocates
04.2023 - 06.2024
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Ran errands based on owners needs

Sales Associate

Katale Products Company
01.2020 - 05.2024


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled all client inquiries, feedback and purchases

Human Resources Manager

Topbet Sports Betting Ltd Uganda
01.2019 - 03.2024
  • In charge of over 1500 employee files, complaints, shortages, salaries, leave applications,training, assessment, rotation and salary advances across 150 branches throughout uganda.
  • Job interview coordination.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Head of petty cash distribution for day to day expenditures.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.

Sales Agent

Gadgets Spot
01.2011 - 03.2011
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of new and old models of different gadgets i.e phones or laptops to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings and sales.

Education

No Degree - Human Resource Management

Makerere University
Uganda
01.2025

High School Diploma -

Trinity College Nabbingo
Uganda
12.2013

Skills

  • Maintaining Schedules
  • Expense Tracking
  • Office Management
  • Travel Arrangements
  • Discretion and Confidentiality
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Records Management
  • Benefits and compensation management
  • HR policies and procedures
  • Client Relations
  • Customer Assistance
  • Call Control

Languages

English
Full Professional
Luganda
Native or Bilingual

Certification

  • Naloxone training certificate.
  • Food safety certificate.


volunteer work

  • 412 east cordova , Women Shelter front desk volunteer, from august 2024 till present; i take calls, handle front desk inquiries and refer them to staff. i supply the ladies with any of the available items they may need. i take messages for the ladies residing in.
  • Openheimer park Vancouver , kitchen assistant; i help in meal preparations and serving of food and cofee or tea.
  • Dress for success , Vancouver ; i am currently a stylist helping women get suited for interviews, employment or ladies who have been in Canada for less than 2 years. previously i was a sorter , helping collect donations and sort them out in the back room before i was promoted to stylist.




Timeline

Personal Assistant to the Owner

Bob Mugisha, Adalci Advocates
04.2023 - 06.2024

Sales Associate

Katale Products Company
01.2020 - 05.2024

Human Resources Manager

Topbet Sports Betting Ltd Uganda
01.2019 - 03.2024

Sales Agent

Gadgets Spot
01.2011 - 03.2011

No Degree - Human Resource Management

Makerere University

High School Diploma -

Trinity College Nabbingo
Rachael Naluyima