DAVIS E. DESJALRAIS
Abbotsford,BC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Sales Executive
Plumbing
05.2019 - 09.2024
- Sales meeting, understanding of installations and equipment and timeline.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
- Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Operations Management
Bluemoon Heating and Plumbing
05.2019 - 04.2022
- Increased operational efficiency by streamlining processes and implementing best practices in technical operations management.
- Customer relationship Management
- Analyzing Tracking systems, reports and logs of daily tasks and reviews of forecasts and budgets
- Evaluated and updated standard operating procedures regularly for improved efficiency and effectiveness in aviation operations management.
- Prepared detailed reports documenting inspection findings, corrective actions taken, and ongoing progress towards achieving established goals in radiation safety operations management.
- Supported branch manager in daily operations management to ensure smooth workflow across all departments.
- Mentored junior staff members on best practices in operations management resulting in improved job satisfaction.
- Established strong working relationships with external partners, vendors, or suppliers to ensure timely delivery of products or services required for daily operations management.
Field Technician
Combined Mechanical Contractors
09.2016 - 06.2018
- Lead hand, Foreman.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
Education
Completed 4 years of college and on-site hours as well as my Class B gas Ticket -
Pacific Vocational College
Burnaby, BC07.2013
Sports Management/Business Marketing -
New Mexico Highlands University
Las Vegas New Mexico12.2010
Sports Management/Exercise Science -
New Mexico Military Institute
Roswell New Mexico12.2009
Skills
- Customer Relations
- Critical Thinking
- Friendly, Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Decision-Making
- Active Listening
References
- Bluemoon Plumbing & Heating, Chris Trozzo, 604-309-6959, Owner/Operator
- Bluemoon Plumbing & Heating, Christine Brightman, 604-828-8417, Office Manager
- McRaes Services, Bill McRae, 604-363-1318, Owner Operator
- Combined Mechanical Contractors, Stacy B, 250-490-9303
Timeline
Sales Executive
Plumbing
05.2019 - 09.2024
Operations Management
Bluemoon Heating and Plumbing
05.2019 - 04.2022
Field Technician
Combined Mechanical Contractors
09.2016 - 06.2018
Completed 4 years of college and on-site hours as well as my Class B gas Ticket -
Pacific Vocational College
Sports Management/Business Marketing -
New Mexico Highlands University
Sports Management/Exercise Science -
New Mexico Military Institute
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