Davis Pereira

• Point of contact and responsible for key accounts such as GAP, American Eagle, Lululemon and Supreme Munsingwear.
• Manage the entire import process from opening jobs, E-manifesting, documentation and billing through Cargo wise.
• Managed 1-3 full truck or less than truck load deliveries per day mainly for GAP and Lululemon based on DC requirements and given deadlines.
• Increased in-house and warehouse communication productivity by 15% and streamlined the process of information flow for better productivity.
• Update customers with daily reports on shipment status and tracking updates and shipment milestones.
• Coordinating with warehouse teams / transporters to ensure all cargoes are safely loaded, packed to trucks and ready for delivery.
• Effectively coordinate with relevant cross functional teams to enhance customer experience and issue resolution.
• Liaise / coordinate with Canada border security agency (CBSA) in instances manifested documents are rejected and resolve them immediately.
• Coordinating with service providers and ensure smooth operational flow for customers with tight supply chain needs.
• Customer and vendor billing for transportation services (AR/AP).

• Participate in annual and quarterly tenders and procure rates for accounts such as Michelin, C&A, Lululemon and Global brands.
• Procured rates for local sales team and agent businesses which comprised of roughly 1000-1500 teus per month.
• Increased departments ‘won' business percentage by 15% in 2021, 18% in 2022 and 18% in 2023.
• Work closely with sales heads to develop strategies to keep up with ever-evolving market changes.
• Built close ties with carriers end ensured the company was first choice for space distribution and received tier 1 rate levels.
• Provide tailor made products and services that align with customer expectations and preferences.
• Investigate and resolve customer complaints, service failures and avoiding additional cost and expenses.
• Ensure all service processes comply within ethical guidelines.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Develop and implement pricing strategies that align with the company's business objectives, market conditions, and competitive landscape.

• Maintained and exceeded company goal of 20% market share to key trade lanes like Europe and USA.
• Monitor competitors' pricing strategies and market positioning to adjust pricing strategies accordingly and maintain a competitive edge
• Manage rate structures, rate sheets, and tariffs, ensuring information is up-to-date and accurate.
• Implement changes as necessary and communicate them to relevant business units.
• Develop and enforce pricing policies, guidelines, and standard operating procedures to ensure consistency and compliance within the organization.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.

• Directly responsible for handling a key account portfolio of 42 customers.
• Trade focal for Colombo – USA & South America trade lane, trade focal for inbound / outbound reefer businesses and focal for special cargo operations.
• Participate in weekly regional trade calls and share current market update, competitor analysis and ensure Maersk is in line with market rates to key trade sectors.
• Expanded market presence by identifying new business opportunities and successfully closing deals.
• Exceeded sales targets by effectively managing a diverse portfolio of products and services.
• Developed relationships with high-profile clientele by successfully employing "Persuasive selling model".
• Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company's offerings competitively in the marketplace.
• Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
• Increased sales volumes and revenue by developing and implementing strategic sales plans tailored to client needs.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.