Daviona Johnson

• Supervise and support 8–12 children daily, ensuring safety, engagement, and structured routines
• Communicate regularly with parents to address concerns and provide updates, strengthening trust and satisfaction
• Plan and implement daily educational and recreational activities to support development
• Manage behavioral challenges calmly, using problem-solving and conflict resolution techniques

• Handled 50–80 inbound calls per day in a fast-paced call center environment
• Resolved customer issues efficiently, maintaining professionalism and empathy in high-pressure situations
• Accurately updated customer accounts and verified sensitive information using secure systems

• Routed calls and escalated complex issues to appropriate departments, improving resolution time

• Managed inventory flow, processing daily shipments and deliveries with accuracy
• Organized and distributed products to support efficient operations

• Collaborated with team members to maintain productivity and meet organizational needs

• Assisted customers with technical inquiries and basic troubleshooting
• Supported team members in resolving customer issues and improving service delivery
• Built strong communication and problem-solving skills in a customer-focused environment