DAVINDER PREET SINGH
Burlington ,ON
Summary
Proven track record in enhancing customer satisfaction and repeat business, notably with Black Cab & Limo. Expert in safe and efficient route planning, combined with exceptional interpersonal skills. Achievements include streamlining operations and increasing efficiency through diligent adherence to safety and punctuality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cab Driver Part Time
Black Cab & Limo
11.2012 - 09.2020
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Increased repeat business through exceptional interpersonal skills and attentiveness to customer preferences.
- Collaborated with fellow drivers to provide back-up support or coverage during peak hours or busy periods as needed.
- Streamlined route planning by staying up-to-date on current road conditions and construction projects affecting travel time efficiency.
Shift Manager
Jet Airways
11.2008 - 12.2018
- Maximized resource efficiency within the airport terminal by properly tracking usage of wheelchairs, carts, and other mobility aids available for passenger use.
- Exceeded customer expectations with prompt and accurate responses to inquiries regarding flight details, gate locations, and other travel-related information.
- Contributed to on-time departures by efficiently assisting passengers in boarding and settling into their seats.
- Demonstrated cultural sensitivity when interacting with international passengers, contributing to a more enjoyable flying experience for all customers.
- Elevated the standard of care provided to passengers by staying up-to-date on industry best practices and participating in relevant training programs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured passenger safety by adhering to strict airline policies and procedures during all phases of travel.
- Streamlined gate operations through timely coordination of wheelchair services and other required equipment.
- Assisted elderly or disabled passengers in overcoming travel challenges, ensuring a comfortable journey from check-in to arrival at the destination.
Airline Passenger Assistant
Jet Airways
08.2005 - 12.2018
- Elevated the standard of care provided to passengers by staying up-to-date on industry best practices and participating in relevant training programs.
- Supported family travelers by helping manage children, luggage, and other pre-flight preparations as needed.
- Streamlined gate operations through timely coordination of wheelchair services and other required equipment.
- Ensured passenger safety by adhering to strict airline policies and procedures during all phases of travel.
- Exceeded customer expectations with prompt and accurate responses to inquiries regarding flight details, gate locations, and other travel-related information.
- Provided boarding assistance to elderly, sick or injured people.
- Promoted a positive working environment by collaborating effectively with fellow Passenger Assistants and airline personnel.
Education
Diploma - Tourism And Hotel Management
Guru Nanak Dev University
Punjab India04.2003
Skills
- Safe driving practices
- Punctuality
- Defensive driving
- Route planning
Languages
English punjabi hindi Urdu Gujarati
Full Professional
Certification
........ Graded Examination in Spoken English Grade 5
.........BIIAB Level 2
.........National Certificate for Door Supervisors
.........TRAFFIC BANKSMAN (MARSHALL)
.........CONFINED SPACES CERTIFICATION
Timeline
Cab Driver Part Time
Black Cab & Limo
11.2012 - 09.2020
Shift Manager
Jet Airways
11.2008 - 12.2018
Airline Passenger Assistant
Jet Airways
08.2005 - 12.2018
........ Graded Examination in Spoken English Grade 5
.........BIIAB Level 2
.........National Certificate for Door Supervisors
.........TRAFFIC BANKSMAN (MARSHALL)
.........CONFINED SPACES CERTIFICATION
Diploma - Tourism And Hotel Management
Guru Nanak Dev University
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