Davinderpal Singh
Calgary,AB
Summary
Seeking employment with a company where I can use my talents and skills to grow the company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
I am dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Apple
04.2022 - 06.2023
- I worked in Apple care technical chat process in MAC LOB under Teleperformance mohali.
- I was trained with IOS,MSS and MAC LOB.
- I was best CSAT scorer in my team with concurrency of 2.0
- I got awarded with employee of the month three times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer chats with minimal wait times.
Pizza Maker and Cashier
Domino's
04.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sandwich Artist and CSR
Subway
01.2020 - 03.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma in Computer Application - Computer Application
CIIT Chandigarh
Chandigarh05.2019
B.com - Commerce And Business Administration
Punjabi University Patiala
Barnala03.2018
High School Diploma -
SBMD School Longowal
Longowal04.2015
Skills
- Staff Training
- Sales Expertise
- Order Fulfillment
- Microsoft Word
- Report Preparation
- Active Listening
- Senior Leadership Support
- Retail Sales Customer Service
- Customer Relations
- Business Development Understanding
- Customer Service
- POS Systems Expertise
- Call Center Operations
- CRM Software
- Refund Processing
- Technical Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Apple
04.2022 - 06.2023
Pizza Maker and Cashier
Domino's
04.2021 - 03.2022
Sandwich Artist and CSR
Subway
01.2020 - 03.2021
Diploma in Computer Application - Computer Application
CIIT Chandigarh
B.com - Commerce And Business Administration
Punjabi University Patiala
High School Diploma -
SBMD School Longowal
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