Davinder Kaur Dhaliwal
Winnipeg,Manitoba
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Guard
Impact Securi
01.2024 - 04.2024
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Customer Service Representative
DAWAT TAKEOUT AND CATERING
09.2023 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Personal Support Worker
REALCAREINC.
11.2023 - 01.2024
- Assisted patients with self-administered medications.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Laundered items, changed sheets and made bed to keep patients' bedrooms clean.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Advocated for client rights and autonomy while navigating the complexities of various healthcare systems settings.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
Education
Human Resource Management
ROBERTSON COLLEGE
Winnipeg, Canada04.2024
Nursing
ADESH UNIVERSITY
INDIA02.2021
Skills
- Interpersonal Skills
- Sales Transactions
- Team Collaboration
- Customer Education
- Coordination
- Computer Skills
- Team Development
- Analytical Thinking
- Team building
- Staff education and training
Languages
English
Full Professional
Certification
First Aid and CPR,FOOD HANDLING CERTIFICATE
Timeline
Security Guard
Impact Securi
01.2024 - 04.2024
Personal Support Worker
REALCAREINC.
11.2023 - 01.2024
Customer Service Representative
DAWAT TAKEOUT AND CATERING
09.2023 - Current
Human Resource Management
ROBERTSON COLLEGE
Nursing
ADESH UNIVERSITY
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