Raman Kingra

• Managing MLS listings, updating status, scanning and uploading documents, and making price adjustments.
• Proficiency in Broker Bay for appointment management and navigating the TRREB system.
• Strong familiarity with paperwork and offers, including preparing offers, acquiring necessary documents for transactions, and utilizing Authentisign and Digisign when needed.
• Assisting agents with daily administrative tasks.
• Proficiency in real estate systems such as TRREB, ITSO and Broker Bay.
• Fulfilling additional job responsibilities as required to ensure the smooth operation of the business and assist the owner/broker.
• Creating and helping brokers in the preparation of offers and other required documents.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.

• Managing MLS listings, updating status, scanning and uploading documents, and making price adjustments.
• Proficiency in Broker Bay for appointment management and navigating the TRREB system.
• Strong familiarity with paperwork and offers, including preparing offers, acquiring necessary documents for transactions, and utilizing Authentisign when needed.
• Ensuring the accuracy and organization of all files.
• Assisting agents with daily administrative tasks.
• Handling phone calls and emails while providing excellent customer service and sales support to both internal team members and external clients.
• Proficiency in real estate systems such as MLS and Broker Bay.
• Fulfilling additional job responsibilities as required to ensure the smooth operation of the business and assist the owner/broker.
• Processing deposit receipts and other necessary paperwork related to transactions.
• Creating and helping brokers in the preparation of offers and other required documents.

(HYBRID)

• Greeted all customers and other individuals and provided primary support to internal and external customers
• Collected, analyzed and Processed customer adjustments to prepare reports and maintain financial accounts
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Responded email inquiries and answered customer telephone calls promptly to avoid on-hold wait times
• Recommended products to customers, thoroughly explaining details
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.