DAVINDER KAUR
Cambridge,Canada
Summary
Dedicated Technical Support Representative passionate about improving customer experience and product functionality. Skilled in addressing inquiries and resolving issues to ensure client satisfaction. Committed to driving user satisfaction metrics and fostering repeat business for all supported products.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Concentrix
Cambridge, Ontario
08.2023 - 11.2024
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Crew Member
Tim Hortons
Winnipeg, Manitoba
05.2021 - 07.2023
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Customer Service Associate
Walmart
Kitchener, ON
08.2019 - 04.2021
- Provided fast, friendly, and accurate service to customers at checkout, improving customer satisfaction.
- Handled returns, exchanges, and customer inquiries efficiently in accordance with company policies.
- Assisted in stocking shelves and maintaining a clean, organized sales floor to support store presentation standards.
- Managed cash register with 100% accuracy in daily transactions and end-of-day balancing.
- Resolved customer inquiries in a timely manner.
Education
Web Design and Development - Information Technology
Conestoga College
Kitchener, ON04.2021
Bachelor of Computer Applications - Information Technology
Chitkara University
Punjab , India, India04.2019
Skills
- Remote support
- Issue troubleshooting
- Active listening
- Appointment scheduling
- Attention to detail
- Computer skills
- Leadership qualities
- Problem-solving skills
Timeline
Call Center Representative
Concentrix
08.2023 - 11.2024
Crew Member
Tim Hortons
05.2021 - 07.2023
Customer Service Associate
Walmart
08.2019 - 04.2021
Web Design and Development - Information Technology
Conestoga College
Bachelor of Computer Applications - Information Technology
Chitkara University
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