Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Davinder Kaur

Brampton,Canada

Summary

Customer service representative with more than 7 years of work experience. Supervised and motivated a team of more than 15 people in previous position. Managed scheduling, inventory and Collected customers feedback. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Proficient in managing high-volume operations.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Rogers Communications
01.2024 - 08.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Shift supervisor

Burger king
01.2017 - 01.2024
  • Oversees daily operations and ensures smooth functioning of the shift
  • Trained new employees and delegated daily tasks and responsibilities.
  • Monitors and maintains inventory levels to ensure adequate stock for customer demands
  • Effectively communicates with management and resolves any issues or concerns that may arise during the shift
  • Demonstrates strong leadership skills by setting a positive example and motivating team members to achieve their best performance.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Dispatcher

Rai dispatch
10.2022 - 11.2022
  • Strong organizational skills and ability to multitask effectively in a fast-paced environment
  • Excellent communication skills, both written and verbal, with the ability to remain calm and professional under pressure
  • Proven track record of prioritizing tasks and making quick decisions to ensure timely delivery of services
  • Demonstrated problem-solving abilities and critical thinking skills to handle unexpected situations efficiently
  • Proficient in using dispatch software and other technology tools to efficiently manage schedules and assignments
  • Generate bills of lading, freight invoices, and delivery receipts, while maintaining records of all transactions and deliveries.

Education

Business Management -

Sheridan College
Brampton, ON
04.2018

Skills

  • Microsoft Office
  • Ability to Multitask
  • Effective Time Management
  • Ability to Work Under Pressure
  • Team leadership
  • Customer Support
  • Call Center Customer Service

Personal Information

  • Title: CUSTOMER SERVICE REPRESENTATIVE

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Call Center Representative

Rogers Communications
01.2024 - 08.2024

Dispatcher

Rai dispatch
10.2022 - 11.2022

Shift supervisor

Burger king
01.2017 - 01.2024

Business Management -

Sheridan College

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Davinder Kaur