Davinder Kaur
Kitchener,Canada
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist
Concentrix
Ontario, Canada
07.2023 - Current
- Troubleshot system errors and identified potential solutions.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Team Member
Tim Hortons
Winnipeg, Manitoba
06.2021 - 06.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
Education
web designing and development - Information Technology
Conestoga College
01.2020
Bachelor of computer science - Computer Science
Chitkara University
01.2018
Skills
- Technical Troubleshooting
- Application installations
- Problem Solving
- Troubleshooting and Diagnosing
- Remote desktop services and support
Personal Information
Title: Web Designer and Developer : Student at Conestoga College
Timeline
Technical Support Specialist
Concentrix
07.2023 - Current
Team Member
Tim Hortons
06.2021 - 06.2023
web designing and development - Information Technology
Conestoga College
Bachelor of computer science - Computer Science
Chitkara University
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