Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic

Davinder Birring

Surrey

Summary

Seek a full or part time position and gain work experience.

Works well with others and a team player. Highly organized, motivated, and efficient. Work great under pressure and eager to learn new things. More than 16 years of experience. Exceptional knowledge of the principals and techniques of ensuring customer satisfaction.

Experienced with leading multiple units to operational excellence. Utilizes strategic planning and team management to drive performance. Track record of fostering collaborative environments and adapting to changing business landscapes.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

MULTI UNIT MANAGER

Tim Horton’s
10.2007 - Current
  • Multitask by taking customer orders, serving customers in a timely, efficient manner
  • Resolve customer’s complaints
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
  • Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
  • Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
  • Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
  • Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.

Cashier

Raymond showroom
01.2007 - 08.2007
  • Provide excellent customer service
  • Handle cash
  • Resolve customer’s complaints

Dispatcher

Pataila road carriers
07.2006 - 01.2007
  • Schedule work crew for delivery’s
  • Dispatching trucks to locations for delivery
  • Processing transactions after delivery
  • Resolve workers problems and refer matters to management

Education

MASTER OF OPERATION - RESTAURANT MANAGEMENT

TIMS INIVERSITY
Toronto, ON
01-2024

RESTURANT MANAGEMENT - RESTURANT MANAGEMENT

TIMS UNIVERSITY
Toronto, ON
04-2012

MBA - Business Management

CT UNIVERSITY
INDIA
04-2007

Accounting

Lyallpur Khalsa College
INDIA
03-2005

Certification

  • Train can advanced food safety course, Langley B.C.,
  • Occupational first aid Level 1, 01/01/09

Languages

English
Full Professional

Timeline

MULTI UNIT MANAGER

Tim Horton’s
10.2007 - Current

Cashier

Raymond showroom
01.2007 - 08.2007

Dispatcher

Pataila road carriers
07.2006 - 01.2007

MASTER OF OPERATION - RESTAURANT MANAGEMENT

TIMS INIVERSITY

RESTURANT MANAGEMENT - RESTURANT MANAGEMENT

TIMS UNIVERSITY

MBA - Business Management

CT UNIVERSITY

Accounting

Lyallpur Khalsa College
Davinder Birring