Davinca Cleare
Ottawa,Ontario
Summary
Dedicated administrative assistant with a strong background in managing office operations and supporting teams. Proficient in crisis management and organizational skills, contributing to an efficient and responsive work environment.
Overview
10
10
years of professional experience
Work History
Remote Administrative Assistant
GreenPump Energy
Halifax , NS
04.2025 - 12.2025
- Managed daily office operations, ensuring smooth workflow and organization.
- Handled incoming communications, directing inquiries to appropriate personnel
- Assisted in scheduling meetings and maintaining calendars for team members.
- Supported project documentation by maintaining accurate files and records.
- Collaborated with team members to improve administrative processes and procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated communication between different departments within the organization.
Supervisor- Insurance Agent
American Income Life - SKW Agency
Halifax, Nova Scotia
01.2024 - 12.2025
- Assisted clients in selecting appropriate insurance coverage options.
- Trained new employees on company policies and procedures.
- Supervised daily operations of insurance agents and support staff.
- Conducted policy reviews to ensure client needs were met effectively.
- Educated clients about benefits and features of insurance products.
- Processed applications and maintained accurate client records efficiently.
- Managed follow-up communications to address client inquiries promptly.
- Developed relationships with clients to foster trust and loyalty.
- Participated in training sessions to enhance product knowledge and skills.
- Implemented best practices for customer service and satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Accounting Data Entry Clerk
GWS Shipping Courier
Nassau, Bahamas
11.2022 - 08.2023
- Processed incoming data using shipping management software for accuracy and efficiency.
- Verified shipping documents to ensure compliance with company standards and regulations.
- Maintained organized electronic and physical filing systems for easy data retrieval.
- Collaborated with team members to resolve data discrepancies and improve workflow.
- Assisted in training new staff on data entry procedures and software tools.
- Communicated with clients to confirm shipment details and address inquiries promptly.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Checked source documents against entered data to ensure accuracy.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Contacted customers via phone or email to address data inquiries.
911 Emergency Dispatcher
Doctors Hospital
Nassau, Bahamas
01.2022 - 08.2023
- Received and prioritized emergency calls from the public and healthcare providers.
- Dispatched appropriate emergency services based on caller needs and situation urgency.
- Maintained clear communication with first responders during critical incidents and emergencies.
- Coordinated with medical personnel to provide accurate information for patient care decisions.
- Monitored radio communications and supported emergency response teams in real-time situations.
- Provided guidance to callers on emergency procedures and situational awareness techniques.
- Trained new dispatch staff on operational protocols and effective communication strategies.
- Received incoming calls from the public and determined the nature of the emergency.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
Concierge Medical Assistant
Island MD
Nassau , Bahamas
05.2021 - 01.2022
- Managed electronic health records to ensure accurate patient information.
- Assisted patients with appointment scheduling and follow-up procedures.
- Coordinated communication between patients and healthcare providers effectively.
- Handled incoming calls and addressed patient inquiries promptly.
- Supported clinical staff with patient intake and documentation processes.
- Provided exceptional customer service to enhance patient experience at the clinic.
- Handled payment processing for copayments, deductibles, and other fees associated with medical care.
- Performed basic laboratory tests such as urinalysis, blood glucose testing.
- Assisted with filing of medical records and other administrative duties as needed.
- Assisted physicians with clinical tasks such as taking vital signs, administering injections.
- Adhered to HIPAA regulations when handling confidential information pertaining to patients' healthcare records.
911 Emergency Dispatcher
Public Hospital Authority
Nassau, Bahamas
01.2016 - 05.2021
- Received and prioritized emergency calls from the public and healthcare providers.
- Dispatched appropriate emergency services based on caller needs and situation urgency.
- Maintained clear communication with first responders during critical incidents and emergencies.
- Entered detailed call information into the hospital's incident management system accurately.
- Monitored radio communications and supported emergency response teams in real-time situations.
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
Education
Certificate of Technical Studies - Advanced Emergency Medical Dispatch
International Academies of Emergency Dispatch
Salt Lake City, Ut05-2016
High School Diploma -
C. V. Bethel Sr High School
Nassau, Bahamas06-2012
Skills
- Data entry
- Microsoft Excel
- Office management
- Customer relationship management
- Document management
- Client communication
- Multi-line telephone systems
- English fluency
- Emergency response
- Computer-aided dispatch
- Crisis management
- Communication coordination
- Stress management
- Typing speed
- Computer skills
- Emergency medical instruction
- EMS dispatch
- Memory retention
- First aid knowledge
- Organizational skills
References
References available upon request.
Timeline
Remote Administrative Assistant
GreenPump Energy
04.2025 - 12.2025
Supervisor- Insurance Agent
American Income Life - SKW Agency
01.2024 - 12.2025
Accounting Data Entry Clerk
GWS Shipping Courier
11.2022 - 08.2023
911 Emergency Dispatcher
Doctors Hospital
01.2022 - 08.2023
Concierge Medical Assistant
Island MD
05.2021 - 01.2022
911 Emergency Dispatcher
Public Hospital Authority
01.2016 - 05.2021
Certificate of Technical Studies - Advanced Emergency Medical Dispatch
International Academies of Emergency Dispatch
High School Diploma -
C. V. Bethel Sr High School