Davina Usanase
Charlottetown,PrinceEdward Island
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
1
1
year of professional experience
Work History
Sales Associate
Simons, La Maison Simons
05.2024 - 08.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Prioritized helping customers over completing other routine tasks in store.
Room Attendant
UPEI
05.2023 - 03.2024
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Education
Bachelor of Arts - Business Administration
University of Prince Edward Island
Charlottetown, PE06-2026
Skills
- Exceptional Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
- Stocking and receiving
- Upselling
- Work Prioritization
- Mentoring and training
Languages
English
Native or Bilingual
French
Professional Working
Interests
- Documenting and sharing travel experiences
- Gym Workouts
- Dancing
- Interior Design
Timeline
Sales Associate
Simons, La Maison Simons
05.2024 - 08.2024
Room Attendant
UPEI
05.2023 - 03.2024
Bachelor of Arts - Business Administration
University of Prince Edward Island
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