Davina Glanville
Winnipeg,MB
Summary
Very conscientious, organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Also willingness to take on added responsibilities to meet team goals. Moreover, people should be okay with being put in uncomfortable position because in order to be effective in your role as an human recourse manager, you have to be willing and ready to have uncomfortable conversations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Manager
The Keg Steakhouse + Bar
01.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained team building. organizational leadership, communication and employee relations.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
Guest Services Manager
The Keg Steakhouse + Bar
03.2023 - Current
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Supervised a team of host, servers, bartenders to ensure that we adherence to policies, procedures, and deliver a top-notch customer service standards.
- Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Reviewed upcoming events and planned for expected challenges.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Increased repeat business through exceptional service, loyalty program promotion, and personalized follow-up communications.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Attended to customer needs, responding to questions, complaints and escalations.
- Implemented successful strategies to increase customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Head Hospitality Hostess
The Keg Steakhouse + Bar
07.2020 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Assigned guest to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
Dinner Room Busser
The Keg Steakhouse + Bar
10.2017 - 06.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
Bachelor of Arts - Psychology And Management
University of Manitoba
Winnipeg, MBSkills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Recruitment and hiring
- Staff Management
- Recruitment and selection
- Training development
- Recruitment
- Leadership Development
- Problem-Solving
- Conflict Resolution
Languages
English
Native or Bilingual
Certification
Good leadership
cross word, word games, dancing
I enjoy crossword and word games because of the problem solving aspects to the game.
I also enjoy dancing because it is feeing, you can really let go and feel the music. I also believe that dancing can be a great team building activity, it encourages team work and collaboration.
Timeline
Human Resources Manager
The Keg Steakhouse + Bar
01.2024 - Current
Guest Services Manager
The Keg Steakhouse + Bar
03.2023 - Current
Head Hospitality Hostess
The Keg Steakhouse + Bar
07.2020 - 02.2023
Dinner Room Busser
The Keg Steakhouse + Bar
10.2017 - 06.2020
Bachelor of Arts - Psychology And Management
University of Manitoba
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