Davina Dagenais
Hamilton,ON
Summary
Reliable employee seeking Government of Canada position. Offering excellent communication and good judgment. Hoping to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
City of Hamilton
Hamilton, ON
11.2021 - 04.2022
- Added documents to file records and created new records to support filing needs.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Corrected data entry errors to prevent duplication or data degradation.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Accurately handled data entry for 300 clients into company-based software daily.
- Promoted office efficiency, coordinating charts, completing forms and helping patients with diverse needs.
- Confirmed appointments, communicated with clients and updated client records.
T1 Processing Clerk
Canada Revenue Agency
Sudbury, Ontario
03.2019 - 07.2021
- Contacted tax payers and representatives to verify or supply information necessary to processing their/their clients returns.
- Prepared variety of different written communications, reports and documents.
- Entered and verified data across multiple systems and schedules.
- Performed special calculations or tasks to assess and verify the information on returns.
- Familiarized and followed government legislation and headquarters policy.
- Worked flexible hours across night, weekend and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed relational database to store information for reference, reporting and analysis.
Server
Overtime Bar and Grill
Sudbury, Ontario
10.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Cashier
PetSmart
Sudbury, Hamilton, Ontario
01.2018 - 09.2018
- Ensured that pet parents were served quickly and efficiently.
- Completed designated tasks in a productive manner.
- Assisted outside of my department if needed.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Seasonal Cashier
Sephora
Sudbury, Ontario
10.2017 - 12.2017
- Ensured that clients were served quickly and efficiently.
- Kept the allocated area of the store clean and organized.
- Assisted outside of my department if needed.
- Directed clients to the best section, service or person based on their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Key Holder
Showcase
Sudbury, Ontario
07.2017 - 10.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Mentored new sales associates to contribute to store's positive culture.
Key Holder
Global Pet Foods
Milton, Ontario
10.2016 - 07.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
Bachelor of Science - Psychology
Laurentian University
Greater Sudbury, ON04.2025
High School Diploma -
Milton District High School
Milton, ON06.2017
Skills
- Professional and mature
- Maintains confidentiality
- Word processing
- Proofreading
- Extensive vocabulary
- Administrative support
- Database Management
- Schedule Management
- Mail handling
- Independent worker
- QuickBooks proficient
- Advanced Excel spreadsheet functions
Timeline
Data Entry Clerk
City of Hamilton
11.2021 - 04.2022
Server
Overtime Bar and Grill
10.2019 - 03.2020
T1 Processing Clerk
Canada Revenue Agency
03.2019 - 07.2021
Cashier
PetSmart
01.2018 - 09.2018
Seasonal Cashier
Sephora
10.2017 - 12.2017
Key Holder
Showcase
07.2017 - 10.2017
Key Holder
Global Pet Foods
10.2016 - 07.2017
Bachelor of Science - Psychology
Laurentian University
High School Diploma -
Milton District High School
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