Davina Blake
Scarborough ,ON
Summary
My main goal is to obtain the position has a virtual chat support agent at this distinguished organization, I am well – versed in delivering exceptional customer service while maintaining the highest level of confidentiality. Quick learner not intimidated by new challenges or responsibilities employs a high level of professionalism in day to day work. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level house keeping position. Ready to help team achieve company goals. Reliable and upbeat house keeper successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Clerk
Tech Dynasty Limited
09.2023 - 05.2024
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
Customer Service Representative
Advantage Communication Inc
05.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Teleperformance
01.2021 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Diploma - Customer Service Operations
Distinction College
Kingston,Jamaica05.2018
Diploma -
St.Mary Technical High School
Jamaica 06.2014
Skills
- Goal-Oriented
- Customer Service
- Customer Assistance
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Computer Proficiency and Microsoft Office
- Flexible Hours
- Reliable and Responsible
- Creative Thinking
- Attention to Detail
- Brand Promotion
- Decision-Making
- Excellent Written and Verbal Communication
- Goal-Driven
Languages
English
Full Professional
Certification
Contact Centre Operation
(Level 2)
High School Diploma
Timeline
Sales Clerk
Tech Dynasty Limited
09.2023 - 05.2024
Customer Service Representative
Advantage Communication Inc
05.2022 - 12.2022
Customer Service Representative
Teleperformance
01.2021 - 08.2021
Diploma - Customer Service Operations
Distinction College
Diploma -
St.Mary Technical High School
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