DAVIN BALLESTEROS
Whitby,ON
Summary
A committed, ambitious and hardworking customer service representative; lead with 8 years of experience in various roles pertaining to the industry. Dedicated to maintaining professional relationships with clientele to increase sustainability.
Overview
8
8
years of professional experience
Work History
Customer Service Representative / Lead
Porter Airlines
11.2015 - Current
- Able to maintain a friendly and welcoming impression, even during irregular operations.
- Reduce process inconsistencies and effectively train team members on best practices and protocols.
- Comfortably handle stressful situations and effectively resolve clientele disputes and employing good judgment.
- Check-in and verifying passenger documents at ticketing counter and boarding gates.
- Capable of staying well organized in a fast paced environment.
Screener
Michael Garron Hospital
03.2021 - 08.2021
- Screen and assist all patients and visitors coming into the healthcare facility
- Facilitate flow of communication at mass vaccination sites
- Ensure sanitization and distribute masks according to mask distribution guidelines
Education
Diploma - Culinary Management
George Brown College
Toronto, ONSkills
- Personalized customer service skills
- Strong communication and multi tasking
- Fluent in airline terminology, safety protocols and procedures
- Exceptional work ethic with a drive to continuously improve
- Obtained a valid Restricted Area Identification Card (RAIC)
- Conflict and de-escalation skills
- Time Management
- Pride in visual attire
Timeline
Screener
Michael Garron Hospital
03.2021 - 08.2021
Customer Service Representative / Lead
Porter Airlines
11.2015 - Current
Diploma - Culinary Management
George Brown College
Similar Profiles
Patricia ZieglerPatricia Ziegler
Purser at Porter AirlinesPurser at Porter Airlines
Atharva NarkhedeAtharva Narkhede
Lead Customer Service Representative at Porter AirlinesLead Customer Service Representative at Porter Airlines
ALYSA CRUZALYSA CRUZ
Ramp Attendant YTZ at Porter AirlinesRamp Attendant YTZ at Porter Airlines
Shalu SharmaShalu Sharma
Customer Service Representative Team Lead at Flair Airlines/ Porter AirlinesCustomer Service Representative Team Lead at Flair Airlines/ Porter Airlines
Chloe GargouraChloe Gargoura
President at UTSC Cheerleading TeamPresident at UTSC Cheerleading Team