Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer

Davijah Betancourt

NL

Summary

Dynamic professional with experience at Seaside Chateau Resort, excelling in customer support and conflict resolution. Proven ability to manage high-volume inquiries while maintaining an organized environment. Skilled in data entry and Microsoft Office, consistently delivering accurate reports and enhancing operational efficiency. Committed to fostering positive relationships and teamwork.

Overview

6
6
years of professional experience

Work History

Volunteer

Autism Society of Newfoundland and Labrador
05.2024 - 07.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Provided graphic design and creative services.

Front Desk Receptionist

Seaside Chateau Resort
04.2022 - 09.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check -out/
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved billing discrepancies promptly with thorough attention to detail.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Handled administrative tasks such as filing, document preparation, and data entry.
  • Monitored inventory levels and replenished stock as needed.
  • Handled final billing for on site restaurant and gift shop, facilitating clear communication between departments.

Data Entry Clerk

Dave's AC World
04.2018 - 09.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Handled payroll for employees across the company
  • Created an itemized tracking system for inventory, to gauge cost and stock level

Education

Bachelor of Fine Arts - Fine Arts

Memorial Univerisity of Newfoundland
Corner Brook, NL
05-2025

Skills

  • Time Management
  • Computer skills
  • Telephone and email etiquette
  • Microsoft office
  • Conflict resolution
  • Data entry
  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Customer support
  • Bookkeeping

Languages

English
Native or Bilingual

Timeline

Volunteer

Autism Society of Newfoundland and Labrador
05.2024 - 07.2024

Front Desk Receptionist

Seaside Chateau Resort
04.2022 - 09.2022

Data Entry Clerk

Dave's AC World
04.2018 - 09.2018

Bachelor of Fine Arts - Fine Arts

Memorial Univerisity of Newfoundland

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Davijah Betancourt