David N. Morse
New Westminster,BC
Summary
Seeking challenging and rewarding managerial opportunities in my home province of Nova Scotia in hopes of moving home from BC in 2023. Ready to create positive change and build a high-performing team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Manager, Customer Service Coordination
Macdonald's Home Health Care
05.2022 - Current
- Created innovative CS team organizational schema, maximizing efficiency and shortening response times during period of rapid company growth
- Specialized in resolving challenging customer complaints, promoting client loyalty, and enhancing MacHHC's reputation for excellent customer service
- Built highly competent, flexible team with emphasis on recruiting quality talent and promoting positive team and company culture
Technician, Service Coordinator, and Office Administrator
Macdonald's Home Health Care
02.2019 - 05.2022
- Hired by Macdonald's HHC to establish company's first satellite location in Burnaby
- Multi-purpose role as technician, service coordinator, office administrator, shipper/receiver, and sales support, requiring broad knowledge of all areas of business operation
- Helped to grow business from sole employee to thriving second location with ten employees
Advanced Health Equipment Technician
Canadian Red Cross
02.2018 - 02.2019
- Delivered, maintained, and repaired electric hospital beds, portable patient lifts, wheelchairs, and bathroom equipment
- Worked closely with clients and their care teams, including occupational therapists
- Built tilt-in-space wheelchairs to occupational therapist specifications
Advanced Service Technician
Harding Medical
01.2017 - 02.2018
- Installed, serviced, and maintained health equipment
- Built customized mobility equipment to therapist specifications
- Self-motivated to work independently and collaboratively in a team environment
Health Equipment Technician – Bed Loan Program
Canadian Red Cross
03.2013 - 01.2017
- Pick up, assemble, and deliver up to to 8 hospital beds per day in various parts of the province
- Cleaning, maintenance and sanitization of medical equipment to a nationally-accredited standard
- Warehouse, fleet, and facilities management
Lumber Handler and Forklift Operator
Kent Building Supplies
09.2012 - 03.2013
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Worked evenings, weekends and holidays to meet needs of business.
- Built loads and loaded trucks for outbound delivery.
Campaigns Coordinator
St. Thomas University Students
09.2011 - 05.2012
- Organized campaigns to raise awareness on important student issues such as debt burden and the rights of student workers
- Issued press releases to media
- Engaged with stakeholders within university administration and in provincial government
Research Assistant
Mount Allison University
05.2007 - 09.2007
- Gathered, arranged, and compiled research on topics related to the War on Terror for Dr. Erin Steuter and Dr. Deborah Wills
- Contributed written passages to a published text - "At War with Metaphor: Media, Propaganda, and Racism in the War on Terror"
Education
Mount Allison University, St. Thomas University
High School Diploma -
Cobequid Educational Centre
Truro, NS06.2002
Skills
- Strong leadership, decision-making, and problem solving abilities
- Collaboration and strengthening relationships with stakeholders, including medical professionals, provincial government representatives, and suppliers
- Keen and enthusiastic interest in environmental stewardship and conservancy
- Dedication to service and helping others motivates me in all things
- Strengthening local community through volunteerism, demonstrated through board membership with Nova Scotia Rainbow Action Project, coaching youth soccer, and volunteering with Canadian Red Cross
- Strong administrative and computer skills with Microsoft Office Suite, inventory, and CSM software
- Meticulously organized
- Excellent managerial skills, including establishing KPI's, evaluating performance, and maintaining departmental budget
- Highly motivated, ambitious, adaptable, and eager to learn
Certification
WHMIS
Standard First Aid & CPR
Forklift Certification
Timeline
Regional Manager, Customer Service Coordination
Macdonald's Home Health Care
05.2022 - Current
Technician, Service Coordinator, and Office Administrator
Macdonald's Home Health Care
02.2019 - 05.2022
Advanced Health Equipment Technician
Canadian Red Cross
02.2018 - 02.2019
Advanced Service Technician
Harding Medical
01.2017 - 02.2018
Health Equipment Technician – Bed Loan Program
Canadian Red Cross
03.2013 - 01.2017
Lumber Handler and Forklift Operator
Kent Building Supplies
09.2012 - 03.2013
Campaigns Coordinator
St. Thomas University Students
09.2011 - 05.2012
Research Assistant
Mount Allison University
05.2007 - 09.2007
Mount Allison University, St. Thomas University
High School Diploma -
Cobequid Educational Centre
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