Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

David Musa Hassan

Calgary,AB

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rogers
Calgary, AB
01.2023 - 12.2023
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Promoted available products and services to customers during service, account management and order calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Team Member

Tim Hortons
Calgary, AB
02.2022 - 12.2022
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Maintained knowledge of current menu items and promotions.
  • Brewed and served coffee and tea with preferred add-ins.
  • Restocked beverages at front counter area during busy hours to meet customer demands quickly.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Retail Associate

Footlocker
Fredericton, NB
01.2021 - 10.2021
  • Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Education

High School Diploma -

Bishop McNally High School
Calgary, AB
06.2020

Skills

  • Consultative Sales
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Entry
  • Appointment Scheduling
  • Product Knowledge
  • Complaint Resolution
  • Quality Control
  • Microsoft PowerPoint
  • Customer Relationship Management (CRM)

Certification

  • Project management Certificate

Languages

English
Full Professional

Timeline

Customer Service Representative

Rogers
01.2023 - 12.2023

Team Member

Tim Hortons
02.2022 - 12.2022

Retail Associate

Footlocker
01.2021 - 10.2021

High School Diploma -

Bishop McNally High School

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David Musa Hassan