David Matthew Reyes
Brampton,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with consistent success.
Overview
9
9
years of professional experience
Work History
Service Advisor
Sherway Nissan
11.2021 - Current
- Tasked as a seasoned service advisor, positioned to execute each work order and customer interaction with precision, knowledge and skill.
- Developed a disciplined approach in which I carry myself around staff and customers.
- Maintained a high CSI with proper process as a priority.
- Secured higher scores by overseeing smooth transitions from greeting the customer to the final close with a professional mindset.
- Ensured healthy relationships were created between technicians and advisors and see to that any discrepancies were tended to promptly. This provided a better experience for the customer in any situation.
- Maintained a consistent and above standard Unit per RO average throughout each year by carefully understanding and fulfilling each customers needs.
- Emphasis is placed on being a proper representative of the values of the brand and provided a professional approach to reflect that value to the customer.
Service Advisor
Dixie Toyota
01.2019 - 04.2020
- Trained service advisor tasked with being a first hand representative for the service department, tending to customer inquiry as per appointment regarding the operational quality and maintenance of their vehicles
- Utilizing experience and tools collected over my automotive career which has developed efficient communications skills specific areas of improvement in the quality and safety of the customers vehicles as noted by the technician's recommendations
- Successfully translated technical information in layman's terms as to necessary parts and labour required to their vehicle to ensure safety and drivability.
- Communication was very key in achieving success in getting authorization to perform additional labour when required and to improve customer confidence.
- Closed work orders carefully ensuring that the promised dollar amount of the customer's invoice is properly accounted for, technicians were billed out accordingly, and that customer was aware of the outstanding balance to avoid any miscommunications.
- Worked closely with the Toyota Canada group with warranty claims, ensuring qualifications are met and that payments are properly allocated to the correct departments.
Delivery Supervisor
AutoPlanet Direct
09.2016 - 05.2018
- Being a new department in the dealership, the delivery department was in charge of overseeing the delivery of every customer vehicle that had been purchased. The department, also responsible for assuring that the quality of the vehicle is as promised by the dealership sales and finance team including scheduling and organizing auto reconditioning, automotive styling (window tints and remote starter installation) and detailing on each vehicle.
- Handled the supervision of 8 staff members in the department.
- Tasked with the allocation of hours and scheduling according to the company's guidelines and policies.
- Performed daily team meetings to raise morale, discuss targets to be met for the day and to devise a plan to reach those targets; all with consistent success.
- Ability to manage the team at a distance while other obligations were required to be met while the overseeing of signing of the final bill of sale with customers picking up their vehicles was entrusted to the Delivery Supervisor position.
- Made certain that all financial bank contracts were signed and reviewed, vehicle insurance was provided and review for validity, and that down payments were taken and accounted for properly
- Weekly reports were necessary to monitor our success and perform adjustments to further improve departmental performance.
Sales Consultant
AutoPlanet Direct
03.2015 - 09.2017
- As part of the sales staff at AutoPlanet Direct; we had a huge selection of 600 vehicles in stock at a time to give customers the ability to make sound decision when purchasing a vehicle.
- Tasked in daily up keeping customer base and to promote retention.
- Trained to qualify customer requirements in relations to customer desire. Determined best suited options to obtain customer confidence in making a properly informed decision based to customer criteria.
- Consistently selling at least 12-15 units a month at the store and was always looking to further my skills and performance.
Education
Diploma - Sound and Music Recording
Recording Arts Canada College
Toronto, ON01.2014
Skills
- Fluent in both oral and written Spanish
- Calm and Professional Under Pressure
- Team player mentality
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Service Advisor
Sherway Nissan
11.2021 - Current
Service Advisor
Dixie Toyota
01.2019 - 04.2020
Delivery Supervisor
AutoPlanet Direct
09.2016 - 05.2018
Sales Consultant
AutoPlanet Direct
03.2015 - 09.2017
Diploma - Sound and Music Recording
Recording Arts Canada College
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