Summary
Overview
Work History
Skills
Timeline
Generic

David Goodspeed

Toronto,ON

Summary

I am a very experienced customer service and retail worker, who has worn many different hats and held many different positions over the years. I have a history of being able to adapt to any role or opportunities which I am given.

Overview

22
22
years of professional experience

Work History

Key Holder

Bulk Barn
09.2023 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Sales Associate, Key Holder, Assistant Manager

Toys R Us Canada
12.2014 - 12.2022
  • Started off as a seasonal temp during Christmas of 2014
  • Kept on as part time sales associate in the electronics department
  • Eventually started working all areas of the store
  • Became a Key Holder and Team Lead in December 2018
  • Given temporary Assistant Manager role in March 2019
  • Promoted to full time Assistant Manager in July 2019
  • Responsible for cash handling
  • Responsible for opening and closing the store; though I was mostly given closing shifts
  • Responsible for daily/nightly register and safe counts
  • Was given the responsibility of handling LP situations; examples include: checking cameras when product was stolen, filling out reports for head office, contacting local police department about any incidents, keeping Toys R Us LP up to date with any situations or incidents which arose, and doing monthly LP protocol/log compliance checks
  • Authorized customer returns and exchanges
  • Dealt with customer issues/complaints/negative experiences
  • Handled and processed cash/credit/debit transactions
  • Restocked and maintained sections of the store
  • Tried to come up with creative ways to promote the store - created business cards for the store, created posters with scannable QR Codes which linked to the stores social media accounts, and created a weekly store podcast to promote weekly sales and in-store events
  • Hired and trained new team members

Sales Associate, Key Holder, Receiver

HMV
11.2011 - 03.2014
  • Worked at HMV Laird from November 2011 until August 2013 as a part time sales associate and store key holder, then transferred to HMV Fairview Mall as store receiver and key holder
  • Responsible for opening and closing the store
  • Handled customer transactions at cash/point of sale
  • Authorized refunds and exchanges
  • Responsible for daily safe and register accounts, as well as daily and weekly bank deposits
  • Responsible for receiving and maintaining proper inventory
  • Received daily shipments and logged product inventory into the store's computer logs
  • Organized and maintained the back room, making sure that stock was placed on proper shelves so that it could be put out in the right areas of the store; example: organizing DVDs and CDs by their genres so they would be put in the correct sections of the store
  • Picked and authorized returns to go back to vendors if product wasn't selling
  • Responsible for separating customer orders from regular product
  • Responsible for pricing product and ensuring that the prices were correct

Sales Assosicate, Key Holder, Buyer, Supervisor

HMV
10.2006 - 07.2011
  • Started as a seasonal temp at HMV during Christmas season 2006; was eventually kept on as a part time sales associate
  • Transferred to HMV Yonge and Eglinton in October 2007, becoming a full time buyer and store key holder
  • As a buyer I was responsible for going over reports, seeing what was and wasn't seeling, and bringing in product based on the needs of the store
  • Responsible for sending product order requests to vendors
  • In 2009 HMV phased out buying at store level and made it centralized through head office; at this point I became a full time sales associate and store key holder. In January 2011 I became the store Supervisor
  • Responsible for opening and closing the store
  • Responsible for doing daily and weekly financial reports and paperwork
  • Responsible for daily safe and register counts
  • Organized daily and weekly money deposits and preparation for Brinks pick-ups
  • Trained new team members
  • Authorized returns and exchanges
  • Dealt with customer complaints and negative experiences, doing my best to resolve any issues which arose
  • Oversaw staff and made sure tasks were being delegated and completed
  • Merchandised product and made sure the store looked organized and stocked

Lane Attendant, Cashier, Key Holer

Thorncliffe Bowlarama
01.2004 - 03.2006

Deli Department Associate

Loblaw's
10.2002 - 01.2004

Various Roles

Wendy's
09.2001 - 05.2002

Skills

  • Customer Service Management
  • Task Delegation
  • Team Member Development
  • Bank Deposits
  • Staff Training
  • Product Ordering
  • Daily Reporting
  • Training and Mentoring
  • Inventory Monitoring
  • Customer Service
  • Cash Handling
  • Loss Prevention
  • Multitasking
  • Conflict resolution
  • Computer literacy
  • Scheduling coordination
  • Visual merchandising
  • Marketing initiatives
  • Loss prevention strategies
  • Team leadership
  • Inventory management
  • Product knowledge
  • Cash handling accuracy
  • Store maintenance
  • Recruiting and Interviewing
  • Staff Supervision

Timeline

Key Holder

Bulk Barn
09.2023 - Current

Sales Associate, Key Holder, Assistant Manager

Toys R Us Canada
12.2014 - 12.2022

Sales Associate, Key Holder, Receiver

HMV
11.2011 - 03.2014

Sales Assosicate, Key Holder, Buyer, Supervisor

HMV
10.2006 - 07.2011

Lane Attendant, Cashier, Key Holer

Thorncliffe Bowlarama
01.2004 - 03.2006

Deli Department Associate

Loblaw's
10.2002 - 01.2004

Various Roles

Wendy's
09.2001 - 05.2002
David Goodspeed