I am a very experienced customer service and retail worker, who has worn many different hats and held many different positions over the years. I have a history of being able to adapt to any role or opportunities which I am given.
Overview
22
22
years of professional experience
Work History
Key Holder
Bulk Barn
09.2023 - Current
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Associate, Key Holder, Assistant Manager
Toys R Us Canada
12.2014 - 12.2022
Started off as a seasonal temp during Christmas of 2014
Kept on as part time sales associate in the electronics department
Eventually started working all areas of the store
Became a Key Holder and Team Lead in December 2018
Given temporary Assistant Manager role in March 2019
Promoted to full time Assistant Manager in July 2019
Responsible for cash handling
Responsible for opening and closing the store; though I was mostly given closing shifts
Responsible for daily/nightly register and safe counts
Was given the responsibility of handling LP situations; examples include: checking cameras when product was stolen, filling out reports for head office, contacting local police department about any incidents, keeping Toys R Us LP up to date with any situations or incidents which arose, and doing monthly LP protocol/log compliance checks
Authorized customer returns and exchanges
Dealt with customer issues/complaints/negative experiences
Handled and processed cash/credit/debit transactions
Restocked and maintained sections of the store
Tried to come up with creative ways to promote the store - created business cards for the store, created posters with scannable QR Codes which linked to the stores social media accounts, and created a weekly store podcast to promote weekly sales and in-store events
Hired and trained new team members
Sales Associate, Key Holder, Receiver
HMV
11.2011 - 03.2014
Worked at HMV Laird from November 2011 until August 2013 as a part time sales associate and store key holder, then transferred to HMV Fairview Mall as store receiver and key holder
Responsible for opening and closing the store
Handled customer transactions at cash/point of sale
Authorized refunds and exchanges
Responsible for daily safe and register accounts, as well as daily and weekly bank deposits
Responsible for receiving and maintaining proper inventory
Received daily shipments and logged product inventory into the store's computer logs
Organized and maintained the back room, making sure that stock was placed on proper shelves so that it could be put out in the right areas of the store; example: organizing DVDs and CDs by their genres so they would be put in the correct sections of the store
Picked and authorized returns to go back to vendors if product wasn't selling
Responsible for separating customer orders from regular product
Responsible for pricing product and ensuring that the prices were correct
Sales Assosicate, Key Holder, Buyer, Supervisor
HMV
10.2006 - 07.2011
Started as a seasonal temp at HMV during Christmas season 2006; was eventually kept on as a part time sales associate
Transferred to HMV Yonge and Eglinton in October 2007, becoming a full time buyer and store key holder
As a buyer I was responsible for going over reports, seeing what was and wasn't seeling, and bringing in product based on the needs of the store
Responsible for sending product order requests to vendors
In 2009 HMV phased out buying at store level and made it centralized through head office; at this point I became a full time sales associate and store key holder. In January 2011 I became the store Supervisor
Responsible for opening and closing the store
Responsible for doing daily and weekly financial reports and paperwork
Responsible for daily safe and register counts
Organized daily and weekly money deposits and preparation for Brinks pick-ups
Trained new team members
Authorized returns and exchanges
Dealt with customer complaints and negative experiences, doing my best to resolve any issues which arose
Oversaw staff and made sure tasks were being delegated and completed
Merchandised product and made sure the store looked organized and stocked