Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David (DK) Henderson

Shallow Lake,ON

Summary

Functional Senior Director driving proven results within the cash services industry. Manages client relationships while exceeding business objectives. Strong operational skills and solid experience with contract management and revenue growth. Collaborates with management teams and stakeholders to uphold company vision and deliver clients "sole partner" of choice offerings.

Develop strong client partnerships across all business lines with the goal of exceeding the clients needs and aligning with the company vision.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Director of Strategic Client Relationships

GardaWorld Cash Services
10.2020 - 09.2023
  • Led FI team to develop business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Managed the largest FI account across North America with over 2000 branches and 5000 ATM's.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Managed time and resources to hit sales targets and deadlines.
  • Created trusted atmosphere to drive collaboration, innovation and proactive action.

Senior Account Executive

GardaWorld Cash Services
08.2016 - 10.2020
  • Managed the largest FI account in Canada within the cash services business.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
  • Prepared documentation, finalized sales and maintained records.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.

Operations Supervisor

GardaWorld Cash Services
05.2014 - 08.2016
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Tracked company equipment, tools and technology to manage inventory.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Armed Messenger

GardaWorld Cash Services
09.2008 - 05.2014
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Contacted customers to confirm delivery details and locations.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Education

Police Foundations/Law And Security

Georgian College
Owen Sound, ON

Business Administration And Materials Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON

Skills

  • Manage Contracts
  • Team-Building Abilities
  • Customer Service
  • Sales Activities
  • Strategic Vision
  • Sales Strategies
  • Collaborative Leadership
  • Pipeline Development
  • Understanding of client business requirements
  • Building client relationships

Certification

PAL (restricted and non-restricted)

Level 1 M tech


Timeline

Senior Director of Strategic Client Relationships

GardaWorld Cash Services
10.2020 - 09.2023

Senior Account Executive

GardaWorld Cash Services
08.2016 - 10.2020

Operations Supervisor

GardaWorld Cash Services
05.2014 - 08.2016

Armed Messenger

GardaWorld Cash Services
09.2008 - 05.2014

Police Foundations/Law And Security

Georgian College

Business Administration And Materials Management

Conestoga College Institute of Technology And Advanced Learning

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David (DK) Henderson