Demonstrating expertise in promptly and efficiently resolving client issues, a strong ability to recognize when to refer them to colleagues for specialized assistance is displayed. Utilizing excellent communication skills to effectively engage with clients while adeptly managing teams. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A proven track record of accuracy and efficiency in fast-paced, multitasking environments. Knowledge of MS Word, Excel, and PowerPoint enables navigation of digital platforms. Fluent in Mandarin, effective and meaningful interactions are ensured when connecting and communicating with Mandarin-speaking clients.