David Zhou
Port Moody,BC
Summary
Demonstrating expertise in promptly and efficiently resolving client issues, a strong ability to recognize when to refer them to colleagues for specialized assistance is displayed. Utilizing excellent communication skills to effectively engage with clients while adeptly managing teams. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A proven track record of accuracy and efficiency in fast-paced, multitasking environments. Knowledge of MS Word, Excel, and PowerPoint enables navigation of digital platforms. Fluent in Mandarin, effective and meaningful interactions are ensured when connecting and communicating with Mandarin-speaking clients.
Overview
6
6
years of professional experience
Work History
Grocery Associate
T And T Supermarket
09.2022 - Current
- Interacted with customers, delivering responsive and tailored service to address inquiries and resolve issues, such as providing product recommendations and assisting customers in finding items needed
- Collaborated effectively with all departments and teams: last year, the CQ branch achieved the second-highest sales revenue in BC and, in terms of sales per square footage, ranked as the top performer
- Effectively managed and diffused the anger of dissatisfied customers, swiftly providing satisfactory resolutions to meet customers’ needs
- Maintained organized and well-stocked shelves, ensuring products were readily available for customers
- Maintained organized and well-stocked shelves, ensuring products were readily available for customers.
Sales & Archery Instructor
Recreation Center
04.2018 - 09.2018
- Precisely identified and stimulated customer needs, sold membership cards to customers who initially showed no interest, and upsold higher-tier membership cards to customers willing to purchase lower-tire initially to meet sales targets.
- Contributed to the development of attractive advertising materials to attract new customers
- Provided guidance and instructions on using archery equipment, ensuring a positive customer experience
- Worked collaboratively with fellow instructors to deliver exceptional service to clients.
Cashier & Server
Tiki-Ming
04.2017 - 09.2017
- Performed cash, card and check transactions to complete customer purchases.
- Ensured the highest level of customer service by accurately and efficiently processing food orders and giving recommendations
- Built relationships with customers to encourage repeat business.
- Actively engaged with customers, addressing their feedback and concerns to enhance their experience
- Prepared food items in accordance with established recipes, portioning guidelines, and quality standards.
Education
Bachelor of Arts - Economics
University of Alberta
Edmonton, AB06.2023
Skills
- Sales Acumen: ability to drive sales and meet targets through effective customer engagement
- Cash Handling
- Customer Satisfaction: accurate and efficient communication with customers
- Multitasking in High-Pressure Environment
- Proficient in MS Word, Excel and PowerPoint
- Mandarin Native Speaker
Timeline
Grocery Associate
T And T Supermarket
09.2022 - Current
Sales & Archery Instructor
Recreation Center
04.2018 - 09.2018
Cashier & Server
Tiki-Ming
04.2017 - 09.2017
Bachelor of Arts - Economics
University of Alberta
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