Summary
Overview
Work History
Education
Skills
Timeline
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David Young

Victoria,BC

Summary

Dynamic sales professional with a proven track record at Mountain Equipment Coop, excelling in customer service and relationship building. Skilled in account management and solutions planning, I effectively increased customer retention and satisfaction through strategic communication and problem-solving. Committed to delivering exceptional results while adhering to industry standards.

Overview

16
16
years of professional experience

Work History

Sales Representative

Mountain Equipment Coop
Victoria, British Columbia
03.2019 - 07.2021
  • Developed knowledge of current fashion trends and styles to better assist customers.
  • Created displays that highlighted featured items or seasonal trends.
  • Answered phone calls from customers regarding inquiries about products or services offered by the store.
  • Greeted customers and provided excellent customer service.
  • Adhered to all safety policies and procedures while handling products.
  • Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
  • Restocked shelves with new merchandise as needed.
  • Performed inventory checks regularly to ensure accuracy of stock levels.
  • Attended staff meetings to stay up-to-date on changes in store policies or procedures.
  • Provided customers with information about promotions and discounts available.
  • Replenished supplies such as hangers, bags and tags when necessary.
  • Folded and hung clothing items according to store standards.
  • Maintained a neat and organized sales floor.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.

Account Manager

Workers Compensation of Alberta
Edmonton, Alberta
06.2005 - 05.2018
  • Solicited feedback from customers on their experience with products or services.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Developed strategies to increase revenue from existing accounts.
  • Provided technical assistance during product demonstrations or presentations.
  • Prepared monthly financial statements for each account.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Ensured compliance with industry regulations when dealing with clients.
  • Resolved customer complaints in a timely manner.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Renewed existing accounts by building relationships with clients.

Education

Bachelor of Arts - Fine Arts

University of Lethbridge
Lethbridge
04-1999

Skills

  • Customer service
  • Relationship building
  • Effective communication
  • Problem solving
  • Time management
  • Solutions planning
  • Client account management
  • Customer retention

Timeline

Sales Representative

Mountain Equipment Coop
03.2019 - 07.2021

Account Manager

Workers Compensation of Alberta
06.2005 - 05.2018

Bachelor of Arts - Fine Arts

University of Lethbridge

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David Young