David Yee

• Managed vehicle parking operations, ensuring timely and efficient service for guests.
• Coordinated vehicle retrieval processes, maintaining optimal guest satisfaction levels.
• Trained new valet staff on safety protocols and operational procedures.
• Oversaw daily parking workflows, enhancing efficiency through strategic scheduling.
• Implemented process improvements that reduced wait times for guests.
• Maintained accurate records of parked vehicles to streamline retrieval operations.
• Provided exceptional customer service, addressing guest inquiries and concerns promptly.
• Mentored junior staff in best practices for vehicle handling and guest interactions.
• Built positive customer rapport for courteous, friendly and professional service.
• Maintained cleanliness of work sites, parking spaces, and guest services stations.
• Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
• Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
• Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
• Answered guest's questions about property amenities and services.
• Maneuvered vehicles into designated areas to maximize parking capacity.
• Provided punctual, polite valet services to uphold professional standards.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Located and retrieved vehicles quickly to minimize customer wait times.
• Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
• Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
• Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
• Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
• Resolved customer complaints through calm, constructive communication.
• Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
• Issued and collected claim tickets and processed valet parking fees.
• Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
• Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
• Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
• Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
• Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
• Helped guests unload and load luggage.
• Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
• Drove varied vehicles, including luxury and sports models, safely and legally.
• Inspected vehicles to verify condition ahead of customer returns.
• Coordinated with security staff to monitor the valet lot for unauthorized access or suspicious activity, maintaining a safe environment for guests and their vehicles.
• Entered guest vehicle information and location in computerized valet parking system.
• Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
• Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
• Enhanced team productivity by sharing best practices and tips with new valets.
• Reduced guest complaints by attentively listening to concerns and promptly addressing issues.
• Enhanced guest satisfaction by providing prompt and courteous vehicle retrieval services.
• Managed vehicle keys and parking spots, reducing wait times for guests.
• Upheld company's high standards of professionalism and hospitality in all guest interactions.

• Monitored premises to ensure safety and security for personnel and property.
• Conducted regular patrols to deter unauthorized access and identify potential hazards.
• Responded promptly to incidents, coordinating with law enforcement as necessary.
• Implemented security protocols, enhancing overall safety measures within facility.
• Maintained detailed reports of daily activities, incidents, and observations for review purposes.
• Enhanced client safety by conducting thorough security assessments and implementing tailored security protocols.
• Managed access control at large-scale events, verifying attendee credentials and prohibiting entry to unauthorized individuals.
• Conducted regular patrols of assigned facility to deter criminal activity and maintain visible presence for clients'' peace of mind.
• Documented daily activities in detailed logbooks, creating a clear record of events for management review.
• Maintained a professional demeanor during high-pressure situations, effectively deescalating conflicts before they escalated further.
• Developed strong rapport with clients by maintaining open lines of communication and promptly addressing any concerns or issues that arose during the course of duty.
• Improved overall site security with timely response to alarms, disturbances, and potential threats.
• Collaborated with local law enforcement agencies during investigations, providing detailed incident reports and evidence as required.
• Utilized conflict resolution skills to address disputes between patrons or employees while maintaining order on client premises.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Completed full building and grounds patrols to spot and investigate concerns.

Manage daily operations for event parking.

Assisted customers with payment processing and reservation scanning upon entry and exit of parking facility. Guided patrons to Chase Center with clear directions. Maintained cleanliness and safety of environment before and after events.

• Monitored parking lot for safety and security, addressing any issues proactively.
• Assisted in managing peak traffic periods by optimizing valet operations and workflow.
• Conducted regular inspections of parking facilities, identifying maintenance needs promptly.
• Developed strong relationships with returning clients, fostering loyalty through personalized service.
• Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
• Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
• Answered general questions about parking fees, facilities, and directions.
• Maximized space utilization by strategically organizing the parking lot to accommodate more vehicles.
• Inspected vehicles prior to parking and during retrieval to detect damage.
• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Maintained a clean work environment, keeping the valet area free of debris and hazards.
• Prevented unauthorized access to guest vehicles by diligently monitoring the parking area and reporting suspicious activity.
• Increased customer loyalty by providing personalized service based on individual preferences and needs.
• Patrolled area to prevent thefts of parked cars or items in cars.
• Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
• Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
• Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
• Assisted with parking lot security to deter theft and other criminal activities in parking lots.
• Monitored parking space availability to direct customers to open spots quickly.
• Directed patrons to designated parking spaces.
• Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
• Patrolled parking areas regularly to identify security, safety or vehicle concerns.

• Following daily route assignments as either a driver or shuttle.
• Mentored new hikers, fostering skills in navigation
• Streamlined route planning processes, improving efficiency logistics.
• Deliver or pickup vehicles safely and timely to Rental / Sales Branches, Airport Branches, Maintenance Facilities, repair shops
• Shuttle hikers/drivers to/from their assigned pickup or drop off locations.

• Conducted regular patrols, identifying and addressing potential security risks.
• Responded promptly to incidents, coordinating with law enforcement as needed.
• Maintained accurate logs of daily activities and incident reports for management review.
• Monitored premises to ensure safety and security for personnel and property.
• Trained junior officers on security protocols and emergency response procedures.
• Implemented enhanced surveillance measures to deter unauthorized access effectively.
• Collaborated with team members to develop strategies for improving overall security operations.
• Evaluated security policies regularly, recommending updates to align with best practices.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Created a culture of safety awareness among employees through regular presentations and communication on security issues.
• Assisted in developing comprehensive security policies to address potential risks and protect company assets.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Completed full building and grounds patrols to spot and investigate concerns.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Investigated suspicious activities and persons to maintain security of premises.
• Wrote detailed reports of all security breaches and investigations.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Issued access cards to authorized personnel to monitor access points.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.

• Coordinated vehicle retrieval and parking, ensuring prompt service for guests.
• Meet and greet clients, Provide traffic control.
• Coordinate with other valets in regards to company operational procedures and best practices for safe and efficient service.
• Implemented streamlined processes to improve vehicle turnaround times consistently.
• Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
• Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
• Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
• Ensured vehicle safety by performing thorough inspections before and after each parking assignment.
• Used Software to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
• Reduced wait times for customers by quickly identifying their vehicles upon arrival at the valet stand.
• Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
• Lifted and removed barricades to open or close parking areas.
• Improved overall efficiency of the valet operation by suggesting improvements in processes or equipment utilized.
• Delivered above and beyond service to VIP guests at property.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
• Parked and retrieved cars according to customer needs.
• Escorted drivers to vehicles and helped load or carry large items.
• Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
• Monitored parking lot for safety and security, addressing any issues proactively.
• Assisted in managing peak traffic periods by optimizing valet operations and workflow.
• Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
• Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
• Maximized space utilization by strategically organizing the parking lot to accommodate more vehicles.
• Inspected vehicles prior to parking and during retrieval to detect damage.
• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Prevented unauthorized access to guest vehicles by diligently monitoring the parking area and reporting suspicious activity.
• Patrolled area to prevent thefts of parked cars or items in cars.
• Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
• Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
• Assisted with parking lot security to deter theft and other criminal activities in parking lots.
• Monitored parking space availability to direct customers to open spots quickly.
• Directed patrons to designated parking spaces.
• Patrolled parking areas regularly to identify security, safety or vehicle concerns.

• Monitoring Municipal transit computer system in real-time data and making recommendations as necessary.
• Coordinating with relevant personnel to resolve breakdowns, safety issues, disruptions, and computer failures in a timely manner.
• Analyzing operational information, including road and service maps, video image displays, graphical text data, icons, and transportation modes and symbols in written/digital formats.
• Communicating visual or graphic information from the TMC display wall; listening to and verbally interpreting multiple-information sources; verbally conveying all information clearly and succinctly in person, via telephone, radio, and through computer system applications.
• Preparing reports and correspondence, including incident reports, notifications, research regarding incidents and complaints; maintaining reports and records to ensure compliance with all federal, state, local and departmental policies and procedures.
• Determining the Transportation agent's incident reports, notifications, complaints and documents properly.

• As an assistant superintendent, managed Cable Car Division, Metro Green, and Station operation.
• Incharge and developing goals for LMC (Line Management center), including workforce staffing, planning, training, and budgeting.

• Perform transit service schedules and analyzes traffic and passenger data to identify schedule problems and report the information to appropriate personnel.
• Coordinates with members of the public and other agency representatives on various matters; listens to customer complaints and takes appropriate courses of action, and directs traffic as needed.
• Experienced using computer applications such as Trapeze, DriveCam, NEXTBUS, and TransitSafe to monitor, report, and research accidents/incidents/violations.
• Supervises the activities of transit personnel; ensures that the department rules, policies and procedures are followed by subordinate personnel.

• Perform inspection of the transit vehicle in accordance with federal and state laws and departmental regulations to ensure it is functioning properly.
• Conducts a post-operational inspection of the outside of the vehicle to detect defects and body damage, broken windows, and graffiti.
• Safely navigates the vehicle through traffic along assigned routes, under various environmental conditions, in accordance with San Francisco traffic laws and departmental regulations.
• Responds to customers' questions regarding routes, directions, fares and transfers.