David Xavier Uku
Montreal,QC
Summary
Dedicated e-Learning professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in the creation of iGaming and iFinance eLearning modules with the use of an LMS. These courses include (Responsible Gaming, Anti-money Laundering and Terrorist Financing, Information Security, Customized AI material, GDPR, Slot Game, Micro and Mini Modules (Bite-sized courses), PDF and PPT module conversion and integration, Customized client content, Customer Relations Management, Customer Service, Anti-Fraud and Payment, etc.
Operations professional with strong focus on optimizing processes and driving efficiency. Skilled in project management, problem-solving, and team collaboration. Dependable in adapting to changing needs and ensuring seamless operations. Known for strategic thinking, effective communication, and delivering consistent results.
Experienced with managing and improving operational workflows to support organizational goals. Utilizes project management skills and tools like Monday.com and JiRA to ensure timely and efficient completion of tasks. Knowledge of team collaboration and problem-solving techniques to address operational challenges through feedback research and evaluation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
E-Learning Experience Manager
IGaming Academy
Malta
03.2023 - 03.2026
- Created engaging e-learning modules focused on delivering critical insights and skills for professionals in iGaming and iFinance.
- Created courses: AML/ATF, Responsible Gaming/Gambling, Information Security, GDPR, Slot Games, Micro/Mini Modules, PDF and PPT module conversion and integration, Customized client content, Customer Relations Management, Customer Service, Anti-Fraud and Payment, etc.
- In-charge of 62% of our client listings
- Tailored content to meet client specifications, enhancing course relevance and effectiveness.
- Facilitated accessibility of client policies and procedures by uploading and publishing on Skillcast LMS.
- Evaluated user feedback to pinpoint service gaps and propose enhancements to training materials.
- Developed innovative products in partnership with product development teams to enhance educational content relevance and effectiveness.
- Reviewed and revised client courses regularly to incorporate industry updates and ensure content remains current and applicable.
- Collaborated with client success team to integrate client feedback into service rollouts.
- Moderate and maintain client portals across client list
- Worked with other teams to make sure client satisfaction is meant
Campus Operations Administrator/Project Manager
Middlesex University
Pembroke, Malta
09.2020 - 11.2023
- General Duties
- In liaison with the Campus Director, manage the campus day-to-day operations
- Undertake business administration responsibilities.
- Draw up and manage the implementation of strategies for the effective rollout of new and the maintenance of existing IT infrastructure / solutions to support the day-to-day operations of the camp
- Type of business or sector: Education
Administrative and Student Coordinator
Middlesex University
Pembroke, Malta
09.2018 - 08.2020
- Develop and maintain the student activity calendar
- Import, create and visualise data on the campus’s student management system
- Maintain records on the student management system
- Troubleshoot and report issues after student management system finishes an update
- Check and maintain university student laptops and equipment (campus IT equipment)
- Type of business or sector: Education
Associate Product Manager
Mr Wells
11.2015 - 09.2016
- Assisted in the development of marketing materials and presentations to support existing clients and help generate new business opportunities
- Created and implemented roadmaps in collaboration with the technology teams, Product Development and Product Management teams.
- Worked with the development team to translate business requirements into epics, features and us
- Type of business or sector: IT services
Customer Service Manager
Grape Online Medical
05.2013 - 10.2015
- Developed and maintained the personal relationship management of assigned clients including regular contact and forming a good working relationship with the clients.
- Ensured the smooth operation of the organisation and investigated staff matters to ensure job satisfaction.
- Took charge of campaigns, raised awareness and oversaw daily operations and coordinated the d
- Type of business or sector: Health IT services
Education
MSc - Business Information Systems Management
Middlesex University
Malta 01-2018
BSc - Business Information Systems
Middlesex University
Malta 01-2017
Diploma - Software Engineering
NIIT Nigeria
Nigeria01-2013
Skills
- Social skills and competences: Good communicator with client and colleagues, Conflict resolution, Calmness, Ability to adapt to my environment, Great team player
- Organizational skills and competences: Promptness in delivering our products to clients, Time management, Ability to prioritize and plan implementations of product
- Technical skills and competences: Proficiency in the use of Learning Management System (LMS), Jira fundamentals, Hubspot and microsoft office proficiency
- Computer skills and competences: Proficiency Microsoft apps, SQL, Email management, use of CRM and Team collaborative tools, Hardware/Software trouble shooting and fixes, Proficient understanding of IT and Computer science terminologies and procedures
Personal skills & competences
Mother tongue(s): English
Self-assessment: Understanding - Listening, Reading; Speaking - Spoken interaction, Spoken production; Writing
English
Certification
- Jira Fundamentals Badge
- Cert Prep: Scrum Master
- EF SET
Covering Letter
Available on request
Declaration
By submitting this CV, you hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above-mentioned information.
Timeline
E-Learning Experience Manager
IGaming Academy
03.2023 - 03.2026
Campus Operations Administrator/Project Manager
Middlesex University
09.2020 - 11.2023
Administrative and Student Coordinator
Middlesex University
09.2018 - 08.2020
Associate Product Manager
Mr Wells
11.2015 - 09.2016
Customer Service Manager
Grape Online Medical
05.2013 - 10.2015
MSc - Business Information Systems Management
Middlesex University
BSc - Business Information Systems
Middlesex University
Diploma - Software Engineering
NIIT Nigeria