- I participate in various sports activities for physical activity, camaraderie, and personal growth
David W. Ngathi
Vancouver,Canada
Summary
Over 25 years of customer relations, office administration, and customer service Proficient in multiple computer software and typing speed Proven track record in maintaining client portfolios, leading teams, and enhancing operational efficiency Deadline driven professional; skilled at setting goals and meeting targets
Overview
22
22
years of professional experience
1
1
Certification
Work History
Prep Cook/Line Cook
Lookout Health and Housing Society & Salvation Army, Belkin House Shelter
01.2023 - 01.2024
- Completed a 120-hour work experience at Yukon Shelter
- Assisted with the onboarding of new shelter guests and contributed to relevant shift reports
- Ensured shelter sanitation met required standards and served meals to guests
- Supported chefs in meal preparations, adhering to food safety and hygienic practices
- Maintained a clean and sanitized kitchen, assisting staff with any necessary shift duties
Customer Relations Manager
Barclays Bank of Kenya Ltd.
01.2012 - 01.2017
- Managed a portfolio of 150+ clients within the Commercial Agriculture and Manufacturing industries
- Grew the bank’s lending book by identifying and securing banking opportunities while maintaining acceptable credit risk
- Conducted comprehensive financial and credit analysis, including SWOT assessments and debenture reviews
- Ensured seamless credit reviews and drawdowns through regular monitoring and control of the lending book
- Developed and maintained regular client contact to foster business growth and satisfaction
- Led a back-office support team of 15, focusing on operational efficiency and data management
- Drove change management initiatives, including client portfolio restructuring and new product development
Office Assistant
Barclays Bank of Kenya Ltd.
01.2004 - 01.2010
- Acted as the primary link between the sales team and customers, ensuring smooth sales processing and data input
- Supervised a team responsible for account opening, salary processing, loan applications, and facility management
- Ensured the accuracy, efficiency, and timeliness of sales processing into the system
- Developed strong organizational and leadership skills while managing day-to-day office operations
Customer Service
Barclays Bank of Kenya Ltd.
01.2002 - 01.2004
- Handled up to 90 customer calls daily, addressing a variety of queries and providing timely resolutions
- Investigated and resolved customer issues, coordinating with relevant departments to ensure client satisfaction
- Developed a reputation for accuracy, speed, and customer-focused service
- Improved the customer experience through excellent communication and organizational skills
Education
Advanced Commercial Lending Assessment Skills -
IFS School of Finance
01.2014
Commercial Lending Skills -
IFS School of Finance
01.2013
Chartered Institute of Management -
Chartered Institute of Management
01.2002
Skills
- Office Administration & Operations
- Customer Relationship Management
- Strong Interpersonal & Communication Skills
- Team Leadership & Supervision
- Data Management & Accuracy
- Problem Solving & Decision Making
Training
- First Aid Certificate - Level 1, 2024
- WHMIS, 2024
- Food Safe Certificate 1, 2024
- Lookout Ethical Employment Program, 2024
Certification
- Salesforce Certified Administrator
Interests
Timeline
Prep Cook/Line Cook
Lookout Health and Housing Society & Salvation Army, Belkin House Shelter
01.2023 - 01.2024
Customer Relations Manager
Barclays Bank of Kenya Ltd.
01.2012 - 01.2017
Office Assistant
Barclays Bank of Kenya Ltd.
01.2004 - 01.2010
Customer Service
Barclays Bank of Kenya Ltd.
01.2002 - 01.2004
Commercial Lending Skills -
IFS School of Finance
Chartered Institute of Management -
Chartered Institute of Management
- Salesforce Certified Administrator
Advanced Commercial Lending Assessment Skills -
IFS School of Finance
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