David Whittaker
Durham
Summary
Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Service Manager
Under The Stars RV
06.2018 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Manager
Leisure Time Park & Trailer Sales
11.2002 - 06.2018
Service Technician
GO Vacations
06.1977 - 05.1990
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
High School Diploma -
TL Kennedy
Mississauga, ON06-1977
Skills
Plumbing, electrical, structure, rebuilds, awnings, brakes and bearings, etc I have done pretty well everything there is to do in the RV industry
Languages
English
Native or Bilingual
Certification
R.V 1 certificate
Timeline
Service Manager
Under The Stars RV
06.2018 - Current
Service Manager
Leisure Time Park & Trailer Sales
11.2002 - 06.2018
Service Technician
GO Vacations
06.1977 - 05.1990
High School Diploma -
TL Kennedy
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