David Weeks
Milton,ON
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Tokyo Smoke. Skilled in problem-solving and active listening, adept at resolving conflicts and boosting business retention. Demonstrated ability to assess customer needs accurately, achieving positive outcomes and feedback through critical thinking and effective communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tokyo Smoke
03.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
First Choice Haircutters
02.2020 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Applied Science - Tourism And Hospitality
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2007
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Needs Assessment
Business growth and retention
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Tokyo Smoke
03.2022 - 06.2023
Customer Service Representative
First Choice Haircutters
02.2020 - 09.2022
Associate of Applied Science - Tourism And Hospitality
Mohawk College of Applied Arts And Technology
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