DAVID J. WARREN
Montreal,Canada
Summary
Strong organizer with laser focused vision and proven leadership. A strategic operator with highly developed interpersonal skills. Ability to motivate and lead a large multi-cultural workforce; work well under pressure, results driven, strong customer service, sales, marketing, revenue and finance skills. I am an excellent communicator and confident public speaker.
Diligent hotel management leader with proven track record in overseeing financial operations and implementing cost-saving initiatives. Adept at managing budgets, ensuring regulatory compliance, and streamlining financial processes. Demonstrated ability in strategic planning and team leadership.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Financial Controller-Manager Hotel Operations
Royal Caribbean Group
10.2011 - Current
- Company Overview: Leading cruise ship operator, I am responsible for managing a full fiscal operation
- Enforcement of strict compliances and providing further enhancements to internal policies
- I am fluent in brand standards with involvement in creating key processes and marketing objectives
- Strong ability in revenue management, profit, loss and all financial controls
- Preparing operating reviews, controlling forecasts, and achieving Net Promoter Scores and Key Performance Indicators
- Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
- Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
- Lead a large multi-cultural workforce with Human Resources to attract talent pool with complete responsibility for training and all employee development programs
- Accountable for safety first programs and efforts to eradicate accidents while developing tools to enhance a workforce with full awareness of workplace safety
- Focus on customer retention through identifying opportunities to further guest vacation experience and minimize any elevated operational challenges
- Oversee food and beverage operations, housekeeping and cruise entertainment through initiatives in cost controls and revenue opportunities
- Leading cruise ship operator, I am responsible for managing a full fiscal operation
- Enforcement of strict compliances and providing further enhancements to internal policies
- I am fluent in brand standards with involvement in creating key processes and marketing objectives
- Strong ability in revenue management, profit, loss and all financial controls
- Preparing operating reviews, controlling forecasts, and achieving Net Promotor Scores and Key Performance Indicators
- Lead a large multi-cultural workforce with Human Resources to attract talent pool with complete responsibility for training and all employee development programs
- Accountable for safety first programs and efforts to eradicate accidents while developing tools to enhance a workforce with full awareness of workplace safety
- Focus on customer retention through identifying opportunities to further guest vacation experience and minimize any elevated operational challenges
- Oversee food and beverage operations, housekeeping and cruise entertainment through initiatives in cost controls and revenue opportunities
Guest Services Manager/ Chief Purser/ Revenue Manager
Royal Caribbean Group
09.1994 - 10.2011
- Fully accountable for sales, financial forecasts, marketing, brand standard, public relations, human resources, customer service and operational objectives
- I outperformed targeted sales and ratings for brand on each consecutive year while surpassing the standards to minimize loss and controlling benchmark goals
- Mentoring and coaching staff to exceed sales and guest feedback targets
- Creative and fully autonomous in promotional marketing while fostering staff to showcase knowledge and establish calculated goals
- Directly responsible for staff evaluations, counsel and guide a workforce of 2000+ employees
- Accountable for attracting brand to repeat clientele
- Develop and boost innovative ideas with partners to cross promote through TV broadcasting, one on one interviews, and visual presentations
- Accountable for written collateral, proofread and ensure grammatical accuracy
- I also accelerated promotion of various brands to enhance the cruise industry and public confidence
- Chaired several committees to gain further brand recognition
- Overall responsibility for customer satisfaction, I ran the purser operations consisting of cash handling, international programs, group functions, guest services desk and future cruise sales
- I also was accountable with local governmental officials to ensure accuracy of manifesting, medical declarations, inventory management and financial holdings
- As revenue manager, I overseen retail operations, casino entertainment, spa operations, photo and art, and all social media revenues
- I also strengthened initiatives to further the brand through increased efficiencies while maintaining the core integral values
Duty Free Airport Manager
Alders International
08.1993 - 09.1994
- Contractual position reporting to the Managing Director, I had overall responsibility for the high-end retail outlet and food court
- Facilities included bars and lounges
- My directives were to re-staff, implement new policies and rehabilitate operating standards
- Compilation of annual budget, marketing plan, job descriptions and employee handbook
Store Manager
Marks and Spencer
01.1990 - 01.1993
- A city center retail property and restaurant
- Assisting the country general manager, I remodeled and revitalized much of the operation through system efficiency and service attitudes
- Strong emphasis on sales in a very competitive market
- Long term financial planning to maximize profitability through revenue management and rigid cost controls
- Direct relationship with buyers, government bodies and other business partners
Area Manager
Somerfield Retail Markets
01.1988 - 01.1990
- Overseen several stores in the UK, developing store managers and ensuring sales and profits were met
- Remodeled several initiatives to ensure consistency but with refined ideas to create localized promotions
- Sales were always met and exceeded
- Business development, Public Relations and local community involvement was also introduced and developed with considerable success
- I also chaired several committees, establishing quality standards of operation, for all properties
Education
BACHELOR’S DEGREE OF BUSINESS ADMINISTRATION -
Glasgow Caledonia University
Glasgow, Scotland01.1994
CERTIFICATE OF HOTEL MANAGEMENT -
Cornell University
01.2020
DEGREE OF - HOSPITALITY MANAGEMENT
American Hotel Association
Miami, FL01.2009
Skills
- Budgeting & Planning
- Creative Sales and Marketing
- Finance & Accounting
- Excellent customer service
- Human Resources, Development and Training
- Building Talent
- Strategic Planning
- Detailed-Oriented
- Brand Promotor
- Conceptual ideology
- Ability to Prioritize
- Financial Analytics
- Interpersonal Motivator
- Strong Creative Thinker
- Experienced Public Speaker
- Highly Developed Leader
- Efficiency Driven
- Effective Communicator
- Skillful Interviewer
- Strong Team-Builder
- Revenue recognition
- Internal controls
- Cash flow management
- Accounts payable and receivable
- Management accounting
Accomplishments
- Exceeded 2023-2024 revenue goals by 10%.
- Achieved successful financial auditing through effectively helping with implementation of new policies.
- Supervised team of 12 staff members.
- Introduced accounting procedures and stronger financial controls to improve financial reporting 50%.
- Optimized workflow and reduced variances by recommending and introducing new accounting software.
Applications
- Microsoft Office Word
- Microsoft Excel
- Various Program Management Systems; Fidelio, Micros
- Social Media Marketing
Awards
- Certificate of Hotel Management, Cornell University
- Employee of the Year, Royal Caribbean Group
Languages
French
Elementary
Spanish
Elementary
Certification
- First Aid Certification
- Teaching English as a Foreign Language (TEFL) Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Interests
Keeping Fit, Volunteer Work, Charity, Traveler
Websites
Timeline
Financial Controller-Manager Hotel Operations
Royal Caribbean Group
10.2011 - Current
Guest Services Manager/ Chief Purser/ Revenue Manager
Royal Caribbean Group
09.1994 - 10.2011
Duty Free Airport Manager
Alders International
08.1993 - 09.1994
Store Manager
Marks and Spencer
01.1990 - 01.1993
Area Manager
Somerfield Retail Markets
01.1988 - 01.1990
CERTIFICATE OF HOTEL MANAGEMENT -
Cornell University
DEGREE OF - HOSPITALITY MANAGEMENT
American Hotel Association
BACHELOR’S DEGREE OF BUSINESS ADMINISTRATION -
Glasgow Caledonia University
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