David Wagner
Operations Transportation Manager
Hamburg,NY
Summary
Well-qualified Logistic Coordinator/ Warehouse Manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. USAF , Veteran Industrious Warehouse Supervisor with exceptional material handling knowledge and warehouse management expertise.
Overview
24
24
years of professional experience
Work History
Transportation & Operations Manager
Buffalo Transportation
02.2021 - Current
- Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles.
- Developed emergency protocols safety guidelines.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing OSHA education and evaluating drivers.
- Handled customer complaints and revised process to improve service, boosting customer service
- Hired, trained and educated new employees to improve company performance and efficiency
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment
- Double-checked work orders and deliveries for quality assurance
- Monitored employee performance and productivity
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Identified safety issues and addressed with owner
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Logistics Manager
Maxx Transport
12.2019 - 07.2020
- Work on daily routes and deliveries for transportation company that delivered lumbar in NY and Pa.
- Ensure all drivers where trained with most updated DOT and OSHA regulations.
- Provided customer service to all clients to ensure products were delivered on time and to there satisfaction.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Tracked orders and notified customers of status or potential delays.
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders , invoices and shipments, dealt with over 100 customer , resolve their issues on timely manner
- Reported customer feedback to management, including any signs of customer dissatisfaction.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Provided updates on critical shipments to corporate departments and customers.
- Laid off due to COVID 19
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Led value-added customer service team that consistently over-delivered on customer expectations.
Operations Manager
Ficel Transport
04.2002 - 11.2019
- Managed staff and drivers to ensure for efficient operation of logistic functions to include: inbound and outbound transportation through out Northeast and Canada, Work with customs compliance issues with respect to NAFTA.
- Communicated daily with customers and coordinated along with expediting domestic and international shipments.
- Direct activities of staff in relation to transport operations
- Improved organizational process and work to improve trucking process .
- Embracing planning , control performance and improvement and operations
- Conducted research to address shipping errors and packaging mistakes.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Provided updates on critical shipments to corporate departments and customers.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Verified compliance with best business practices throughout organization.
Operations Manager
Aries Transportation
12.2023 - 01.2026
- Developed and enforced standard operating procedures to ensure compliance and consistency across operations.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
- Designed comprehensive training programs to enhance employee skills and boost overall performance.
- Enhanced team productivity and efficiency through adoption of agile methodologies and continuous improvement practices.
Education
Associate - Business
Erie Community College
Orchard Park, NY05.1992
Associate - Business, Business Management , Warehouse Magmt
United State Technical Training School
United States Air Force Skills
- Inventory Control
- Microsoft Word
- Excel
- Freight Experience
- Shipping and receiving
- Inventory Management
- Inventory Control
- LAN
- Logistics Management
- Warehouse operations, Management ( USAF )
- Forklift Operation( willing to get certified
- Logistics Management
- Transportation Activity Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Aries Transportation
12.2023 - 01.2026
Transportation & Operations Manager
Buffalo Transportation
02.2021 - Current
Logistics Manager
Maxx Transport
12.2019 - 07.2020
Operations Manager
Ficel Transport
04.2002 - 11.2019
Associate - Business
Erie Community College
Associate - Business, Business Management , Warehouse Magmt
United State Technical Training School